Grote Mitsubishi -Fort Wayne, IN
Grote Mitsubishi is looking for a Customer Engagement Team Lead to oversee our call center operations and help deliver a world-class customer experience.
This position combines leadership, customer service, training, and performance management. The ideal candidate is someone who enjoys helping others succeed while maintaining a high standard of customer communication.
Compensation:
$20 - $25 hourly
Responsibilities:-
Lead, train, and motivate the call center team, monitor inbound and outbound customer communications, coach team members on phone skills, follow-up and appointment setting, track daily, weekly & monthly performance metrics, work closely with sales leadership to maximize opportunities, and create a positive and professional work environment
Qualifications:-
Leadership experience preferred
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Automotive call center, retail, or customer service background
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Strong communication & organizational skills
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Goal-oriented mindset
- Ability to coach and develop others
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Maintain a fun, competitive, and positive work environment
About Company
At Grote Automotive, we’re committed to putting the fun back in car buying. We believe purchasing and servicing a vehicle should be, stress-free and centered around exceptional customer care. From sales to service, our team works together to create a positive experience for every customer who walks through our doors. We pride ourselves on a fast-paced, supportive environment where employees are valued, growth is encouraged, and great service always comes first.
