We are seeking a detail-oriented and motivated Accounts Collections Specialist to join our team. This position is responsible for managing the collection of payments from our customers, ensuring timely and accurate processing of invoices, and maintaining strong relationships with clients.
The ideal candidate will be proficient in QuickBooks, have excellent communication skills, and be comfortable handling a high volume of transactions in a fast-paced environment. Experience with ServiceTitan is a bonus but not required. This role requires organization, problem-solving abilities, and a proactive approach to resolving outstanding balances.
You will work closely with internal departments to reconcile accounts, investigate discrepancies, and ensure that our financial records remain accurate and up to date. This is a full-time, in-office position offering stable hours, competitive pay, and great benefits.
About Us: Easter’s Lock & Security Solutions has been the trusted name in physical security for over 75 years and is the largest independently owned provider in the Mid-Atlantic region. With 30+ road technicians generating 100-150 invoices daily, we need a capable and experienced Accounts Receivable Specialist to keep our accounts up-to-date.
Key Responsibilities
1. Monitoring Outstanding Accounts
- Review the Accounts Receivable Aging Report daily to identify overdue accounts.
2. Customer Communication
- Send polite payment reminders and follow up on overdue invoices via phone or email.
- Issue customer statements summarizing unpaid balances.
- Confirm receipt of invoices and verify payment status.
- Negotiate revised payment schedules when necessary, following company policy.
3. Coordination with Internal Departments
- Collaborate with sales, billing, and customer service to resolve billing discrepancies.
- Coordinate with finance to confirm payments received and applied.
- Report chronic late-paying accounts to management for review.
4. Documentation & Record Keeping
- Maintain accurate documentation of all customer communications and collection efforts.
- Update the accounting system to reflect follow-up status or promised payment dates.
- Ensure any credit notes, adjustments, or write-offs are properly approved.
- Prepare and file court notices or dismissals as needed.
5. Reporting
- Prepare weekly reports outlining:
- Total outstanding receivables
- Collections received
- Overdue balances by aging category
- Disputed or problematic accounts
- Highlight high-risk customers or accounts requiring escalation.
Skills & Competencies
- Strong communication and negotiation skills
- Exceptional attention to detail and persistence
- Basic accounting knowledge (Accounts Receivable and Payable)
- Proficiency in QuickBooks and ServiceTitan (or similar ERP systems)
- Solid Excel skills and comfort working with reports and data
- Organized, reliable, and able to manage multiple priorities
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- Do you have experience with Quickbooks? If so, how many years?
- Are you available to work Monday-Friday between the hours of 8:00am-5:00pm? You can choose your fixed 8-Hour shift prior to start (8-4 or 9-5).
Experience:
- Accounting: 2 years (Required)
Ability to Commute:
- Parkville, MD 21234 (Required)
Work Location: In person
