One of the Bay area’s best non-profit employers is seeking to add a Front Office Lead in the Pinellas/Hillsborough/Pasco Counties area! Now is your chance to make a difference in your dream job! We are a mid-size company with less than 300 employees.
At Metro Healthy Communities, employees enjoy their mission to serve others in a truly inclusive workplace that values work and life balance and every individual. We offer:
- Vacation time - 14 days to start
- Sick time of 9 days
- Flexible work options, day shift and no weekends
- Excellent pay
- Bonuses
- Generous retirement plan with 5-7% company match
- Medical Insurance, vision and dental insurance
- 9 Company Paid Holidays
- Free Short- and long-term disability insurance
- Education benefits
- Mileage Reimbursement
- Pet benefits
- Casual dress code
Statement of Purpose: The Front Office Supervisor serves as a supportive resource by managing the front office operations. This position is accountable for managing data-entry in the EHR for all Medical, Behavioral Health, and Psych Services. This position is responsible for ensuring efficient operations with front office duties including customer services, patient collections, appointment check-in/out process, scheduling, provider schedule maintenance, staff coverage, and other duties assigned to receptionist. This position will audit daily to minimize data entry errors using eClinicalWorks EHR. This position is in primary care, & behavioral health, psych, and other social services in a FQHC (Look-A-Like) setting with supportive services and will require oversight of these departments in all established health center locations.
Primary duties/tasks
- Ensures that provider schedules and patient appointments are consistent with the needs of the health center
- Maintains responsibility for general office support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments, maintaining calendars, and coordinating with other services and programs
- Maintain and report requested statistics or reports to management as requested
- Perform and maintain communication as delegated by professional staff related to patient management or clinic operations
- Maintain open and consistent communication with staff and other outside contacts affiliated with health center functions
- Performs front office duties as necessary to maintain daily operations, stepping in to support team members during absences or peak times
- Coordinate department correspondence to clinic supervisors with on-going communications and efficient clinic operations
- Travel to various locations
- Maintain appropriate departmental records and departmental filing and archive system to ensure the expeditious retrieval of information so that the department staff can accomplish their responsibilities
- Maintain appropriate levels of office supplies and other materials to allow staff to complete assigned responsibilities and provide for patient needs by submitting approved purchase requisitions
- Direct oversight and management of the Front Office staff at each health center location.
- Develop and maintain the Front Office Staffing Schedule.
- Supervision of workflow to Front Office and Scheduling staff, allowing them to successfully execute their responsibilities
- Communicate with the persons most closely associated with the active management of the patient and to keep them informed of any additional patient needs and or treatment modification relating to appropriate billing/collections issues
- Monitors department metrics and deliverables to ensure adequate productivity to meet the Health Center needs.
- Provides coaching and ongoing feedback to direct reports and front line staff to support productivity, compliance, and professional development.
- Collaborates with management to implement and maintain new policies and procedures, and to maintain compliance with existing policies and procedures.
- Provides accurate daily, weekly, monthly and annual statistical data pertaining to staff productivity as requested by management.
- Complies, maintains and submits front office reports and data within required deadlines.
- Responsible for completing, compiling and submitting program end of month reports, staff audits and other necessary reports within deadline timeframes.
- Determines the appropriate format within EMR system to initiate data entry based on information recorded for each patient encounter.
- Responsible for analyzing, researching and correcting data entry errors using electronic medical record.
- Other duties as assigned.
Education/Professional:
- Bachelor’s degree in healthcare, Business, or related field.
- Minimum of 2-3 years working in a healthcare setting.
- Minimum of 2-3 years in Management, preferably in a healthcare setting.
- Knowledge, Skills and Competencies Required:
- Knowledge and understanding of Health Center operations process.
- Ability to organize and prioritize work and manage multiple priorities,
- Excellent verbal and written communication skills including, letters, memos and emails.
- Excellent attention to detail.
- Ability to research and analyze data.
- Ability to work independently with minimal supervision.
- Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.
- Proficient use of Microsoft Office applications (Word, Excel, Outlook) and internet resources.
Requirements:
- Must possess and maintain valid Florida driver’s license and proof of insurance
- Must have reliable and accessible auto vehicle.
- Must pass necessary fingerprinting, Level II background checks and employment eligibility verification through the U. S. Department of Homeland Security’s E-Verify system, https://e-verify.uscis.gov/emp.
Expected hours: 40.0 per week
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Application Question(s):
- Are you able to reliably travel between Pinellas, Hillsborough and Pasco county?
- WHICH EMR programs do you have at least 1 year of experience?
- How many years of staff management do you have in a primary medical care setting?
- How many years of experience do you have as a Medical Receptionist in a primary care office?
Experience:
- Medical office management: 1 year (Required)
Work Location: In person
