Description:
The Patient Service Representative (PSR) serves as the first point of contact for patients at the Allergy & Immunology office, ensuring a positive and efficient experience from checking-in, scheduling, to check-out. The PSR operates the front desk operations, provides outstanding customer service, handles patient inquiries, coordinates appointments, and ensures accurate patient information and billing processes.
Job Responsibilities:
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Greet patients and visitors in a friendly, professional manner
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Answer incoming phone calls and direct inquiries appropriately
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Schedule, reschedule, and confirm patient appointments
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Verify insurance information and personal patient details
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Collect co-pays, process payments, and issue receipts
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Assist patients with completing required forms and documentation
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Maintain accurate, organized, and up-to-date patient records in the electronic medical record (EMR IMS) system
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Ensure confidentiality and security of patient information in compliance with HIPAA regulations
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Coordinate with clinical staff and other departments as needed
Requirements:
- High school diploma or equivalent required
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Associate degree in healthcare or a related field preferred
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1–2 years of experience in a medical office, preferably in an allergy/immunology or specialty practice setting
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Experience with EMR systems and insurance verification is a plus
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Excellent communication and customer service skills
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Strong organizational skills and attention to detail
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Ability to multitask and work efficiently in a fast-paced environment
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Proficiency in using office software (e.g., Microsoft Office) and medical records software
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Requires sitting for extended periods and working at a computer
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May occasionally require standing or walking to assist patients or handle office tasks
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Ability to travel to different office locations as needed to support the team
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Ability to commute to Northampton, MA
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Work location: In person
