Collections /Accounts Receivable Specialist
FLSA status: non-exempt
Reports To:
Director of Accounting
Job Overview
This role manages the recovery of outstanding payments by contacting customers, negotiating repayment plans, and documenting account activity. Ensures timely payments and minimizes bad debt while maintaining positive client relationships. Other functions of this role may include accurate and timely billing to clients by generating invoices, verifying data, resolving discrepancies, and tracking payments. This position requires strong attention to detail, software proficiency (like Intacct, QuickBooks).
Responsibilities:
- Initiate contact via telephone and email to notify clients of overdue payments.
- Negotiate repayment plans or settlements to resolve outstanding debts.
- Create, send and distribute accurate invoices to customers.
- Identify problem accounts and escalate as appropriate.
- Reconcile accounts and maintain updated client billing information.
- Investigate and resolve billing errors, issues, or discrepancies.
- Work closely with sales and finance teams to clear up balances and resolve trouble files.
- Provide excellent customer service
- Assist in processing daily cash receipts.
- Provide backup for department as needed-Invoicing duties, credit processing, etc.
- Assist with projects assigned.
Qualifications:
- 3-5 years of collections experience is preferred.
- Intermediate - Advanced skills with Microsoft Office products (Excel) is a must.
- College degree in Business or Accounting is strongly desired.
- Must be able to work independently with minimal supervision, take initiative, have a sense of urgency and be driven.
- Must posses a strong attention to detail.
- Must have excellent Customer Service and communication skills (bilingual - Spanish is a plus)
- Must be able to prioritize workload, track and follow -up with pending matters.
- Strong organizational skills.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Accounts receivable: 2 years (Required)
Work Location: In person
