Job SummaryWe are seeking a highly organized and leadership-driven Patient Access Manager to oversee our front desk and patient coordinator team. The primary focus of this role is optimizing the patient scheduling lifecycle, managing the check-in and check-out workflows, and ensuring a seamless, welcoming experience for every patient. The ideal candidate possesses extensive experience with the Athena EMR system, exceptional patient service abilities, and strong leadership skills. In addition to daily scheduling operations, this role oversees insurance verification, copay collection, and basic billing coordination to maintain a smooth clinic workflow.Responsibilities
- Workflow Management: Oversee all patient scheduling, check-in, and check-out procedures to minimize wait times and maximize provider calendars.
- Team Leadership: Supervise, train, and schedule front office staff to ensure high-quality patient service and adherence to clinic protocols.
- Phone & Intake Operations: Manage multi-line phone systems, appointment scheduling, and patient triage using the Athena EMR platform.
- Revenue Cycle Support: Oversee the insurance verification process (including Medicare), collect copays at check-in, and ensure accurate demographic entry.
- Billing & Coding Coordination: Assist with frontline billing tasks, ensuring basic familiarity with current CPT and ICD-10 coding to reduce claim errors.
- Compliance & Privacy: Ensure strict compliance with HIPAA regulations and health information management standards during all patient interactions.
- Clinical Collaboration: Coordinate with clinical staff regarding patient arrival times, intake workflows, and medical records management.
- Administrative Support: Maintain organized digital medical records, manage data entry, and handle daily front-office administrative tasks.
Requirements
- Experience: Minimum 2–3 years of medical front office leadership or supervisory experience.
- EMR Proficiency: Extensive, hands-on experience using Athenahealth (Athena) is highly preferred; experience with similar EHR platforms (Epic, eClinicalWorks) is acceptable.
- Core Skills: Proven expertise in managing complex patient scheduling matrices and front-desk check-in/out workflows.
- Industry Knowledge: Solid understanding of insurance verification procedures, Medicare policies, and current HIPAA regulations.
- Coding Familiarity: Basic understanding of medical coding (CPT and ICD-10) as it relates to front-desk operations.
- Communication: Exceptional customer service skills, professional phone etiquette, and strong conflict-resolution abilities.
- Technical Skills: Strong computer skills, including Microsoft Office Suite (Word, Excel) and high-accuracy data entry.
- Languages: Bilingual abilities are preferred but not required.
Benefits
- Dental insurance
- Flexible spending account (FSA)
- Health insurance
- Life insurance
- Paid time off (PTO)
- Retirement plan
- Vision insurance
Experience Required
- Medical scheduling/front desk management: 2 years (Required)
- Medical billing or insurance verification coordination: 2 years (Required)
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Retirement plan
Experience:
- Medical scheduling: 3 years (Required)
Ability to Commute:
- Owings Mills, MD 21117 (Preferred)
Work Location: In person
