At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
The Customer Service Executive serves as the first point of contact for beneficiaries, providers, and stakeholders seeking assistance with the TRICARE Overseas Program (TOP).
This role delivers operational support across multiple service areas, including claims inquiries, enrollments, and general program information. The position responds to inbound and outbound calls and electronic communications from current and former US military members, their families, and medical providers globally, ensuring timely, accurate, and empathetic assistance aligned with program guidelines and customer service standards.
