Job description
Member Services Representative/Teller
Objectives of this role
- Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner.
- Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities.
- Meet and exceed credit union service standards, greeting and acknowledging each member to make them feel welcome, while complying with credit union procedures and security protocols.
- Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed.
Responsibilities
- Handle transactions for members, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
- Identify member needs, provide information on new products and services, and direct members to branch representatives as needed
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
- Track, record, report, and store transactional information and special requests
- Provide a high level of customer service, offering answers and assistance with a smile
Required skills and qualifications
- High school diploma or equivalent
- Basic math and computer skills
- Cash-handling experience
- Excellent communication, customer-service, and time-management skills
- Strong dedication to accuracy and efficiency
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
