COSTA MESA GMC CADILLAC is looking for a Service Advisor to join the team.
- Qualifications:
- Previous experience as a Service Advisor a Must, High Volume & GMC/Cadillac dealership experience preferred.
- Excellent customer service skills with a proven track record of maintaining high levels of customer satisfaction.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Basic automotive knowledge and familiarity with service and repair processes.
- Proficiency in using dealership management software and computer systems.
- Detail-oriented with strong organizational skills.
- Evaluate customer concerns and accurately document service requests.
- Provide clear explanations of repair and maintenance services, including cost estimates and timeframes.
- Coordinate with technicians to ensure timely and efficient service delivery.
- Monitor the progress of each service job and keep customers informed about the status of their vehicles.
- Address customer inquiries and resolve any issues or concerns promptly.
- Maintain accurate records of customer interactions, service transactions, and vehicle histories.
- Promote dealership services, including maintenance packages and extended warranties.
- Ensure a clean and organized service area and maintain compliance with dealership and manufacturer standards.
Job Type: Full-time
Pay: $36,000.00 - $136,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Costa Mesa, CA 92626: Relocate before starting work (Required)
Work Location: In person
