Job Title: Inspection & Service Sales Representative (ISR/SSR)
Department: Sales
Job Summary
The Inspection & Service Sales Representative (ISR/SSR) is a combined sales role responsible for growing DFS Fire Systems' full range of fire and life safety revenue; from new recurring inspection agreements through the deficiency-driven repair, retrofit, and upgrade work that inspections uncover. This role manages the complete customer sales cycle within an assigned territory: prospecting and closing new inspection, testing, and maintenance (ITM) contracts, then converting the resulting code deficiencies and system findings into sold service, repair, and monitoring business.
Essential Duties and Responsibilities
- Prospect, cold call, canvass, and network to generate new business for inspection, testing, and maintenance (ITM) agreements within an assigned territory.
- Conduct on-site surveys of fire alarm, sprinkler, extinguisher, emergency lighting, and kitchen suppression systems to identify sales opportunities.
- Prepare and present proposals for new inspection agreements, and negotiate and close contracts to meet or exceed sales quotas.
- Review inspection reports and deficiency findings, both self-generated and from the broader inspection team, to identify repair, retrofit, replacement, and upgrade opportunities.
- Meet with customers to explain code deficiencies and recommend appropriate repair, retrofit, replacement, or monitoring solutions.
- Prepare detailed and accurate estimates and proposals for both inspection agreements and service/repair projects, coordinating scope and pricing with service, installation, and engineering teams as needed.
- Educate customers on applicable NFPA codes, local fire codes, and AHJ requirements across the full lifecycle of their fire and life safety systems.
- Maintain and grow a full-service book of business, generating repeat inspection renewals, referrals, and add-on service sales.
- Coordinate with scheduling, operations, and technicians to ensure sold inspection and service work is completed accurately and on time.
- Maintain accurate records of leads, proposals, and closed business in the company CRM, and provide regular sales forecasts and pipeline reports.
- Attend industry trade shows, networking events, and association meetings to build market presence and generate leads.
- Stay current on NFPA codes, local fire codes, and industry trends affecting both inspection requirements and system repairs and upgrades.
Required Qualifications and Experience
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Demonstrated track record of meeting or exceeding sales quotas across multiple product and service lines.
- Ability to read and interpret inspection reports, deficiency lists, and basic system drawings; familiarity with fire alarm, sprinkler, extinguisher, and suppression systems preferred (training provided).
- Valid driver's license and an acceptable driving record.
- Proficiency with Microsoft Office and CRM/estimating software.
- Ability to pass a background check and drug screening as required.
Knowledge, Skills, and Abilities
- Strong prospecting and new business development skills paired with consultative, technical sales ability.
- Excellent verbal and written communication, presentation, and negotiation skills.
- Self-motivated, organized, and able to manage a diverse pipeline spanning new inspection agreements and deficiency-driven service opportunities.
- Ability to translate code compliance requirements and system deficiencies into clear, compelling solutions for customers.
- Comfortable managing the full sales cycle independently, from lead generation through close and hand-off to operations.
- Ability to collaborate cross-functionally with inspection, service, and operations teams.
Physical Demands and Work Environment
- Regularly required to travel throughout an assigned territory via personal or company vehicle.
- Frequent walking of job sites, including mechanical rooms, stairwells, rooftops, and outdoor areas in varying weather conditions.
- Occasional climbing of ladders or stairs to view system components and assess deficiencies.
- Ability to lift and carry sales and estimating materials up to 25 lbs.
- Primarily field-based role with some time spent in an office setting for proposal preparation and administrative tasks.
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
People with a criminal record are encouraged to apply
License/Certification:
- Texas Drivers License (Required)
- High school diploma or equivalent (Required)
- Associate's or Bachelor's degree (Preferred)
Work Location: In person
