Position Overview
The Facilities Supervisor is responsible for the overall maintenance, safety, security, and operational readiness of homeless shelter facilities. This position ensures that all buildings, grounds, equipment, and systems are maintained in a safe, functional, and welcoming condition for clients, employees, volunteers, and community partners.
The Facilities Supervisor oversees preventative maintenance programs, repairs, vendor management, regulatory compliance, safety initiatives, and facility improvement projects while supporting the organization's mission of providing safe and dignified shelter to individuals experiencing homelessness. This position works closely with shelter leadership to minimize operational disruptions and maintain compliance with all applicable federal, state, local, and funding agency requirements.
The Facilities Supervisor may be assigned additional duties as needed to support program goals and agency operations. This includes collaborating with other departments and taking direction from other supervisors or managers as appropriate.
Expected Hours and Place of Work: The incumbent works full-time, primarily at our Watt Ave. Safe Stay Community Shelter where the typical office hours are Monday-Friday 8:00 am-4:30 pm, and some evenings and weekends as necessary for optimal business function.
Key Responsibilities/Essential Functions:
Facility Operations
Administrative Support
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Audit all case management systems and files for timely data entry and quality
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Track all MCP and Referral trackers for recordkeeping
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Effectively communicate with City Net departments to ensure efficient service delivery
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Communicate with team when additional documentation or correction is needed
- Supervise maintenance personnel and custodial staff, including scheduling, training, coaching, and performance management.
- Assign and prioritize maintenance work orders.
- Maintain inventory of maintenance supplies, tools, equipment, and replacement parts.
- Develop maintenance procedures and standard operating practices.
- Monitor completion of work orders to ensure quality and timeliness.
- Ensure compliance with Cal/OSHA regulations, local fire codes, health department requirements, ADA standards, and applicable building codes.
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Participate in the organization's Injury and Illness Prevention Program (IIPP), Workplace Violence Prevention Plan (WVPP), Emergency Action Plan, and other safety initiatives.
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Conduct routine safety inspections and document corrective actions.
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Coordinate annual fire inspections, fire extinguisher servicing, alarm testing, sprinkler inspections, and emergency lighting inspections.
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Assist with emergency preparedness planning and facility evacuation drills.
Vendor & Contractor Management
- Solicit bids and manage relationships with contractors, vendors, and service providers.
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Coordinate contracted services including HVAC, plumbing, electrical, pest control, landscaping, janitorial services, security systems, and waste management.
- Review invoices and verify completed work before payment.
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Monitor vendor performance and contract compliance.
- Assist in developing annual facilities budgets.
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Monitor maintenance and repair expenditures.
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Identify cost-saving opportunities while maintaining quality and safety standards.
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Obtain competitive quotes for repairs and capital improvements.
- Oversee building access systems, key control, and facility security measure.
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Ensure exterior lighting, surveillance systems, gates, fencing, and security equipment remain operational.
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Coordinate facility-related incident response with shelter leadership.
- Ensure proper disposal of hazardous materials and biohazardous waste in accordance with regulations.
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Coordinate remediation of environmental hazards when necessary.
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Maintain sanitation standards throughout shelter facilities.
- Partner with shelter management to identify operational needs.
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Coordinate facility improvements that enhance client experience and employee safety.
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Respond promptly to facility emergencies during business hours and participate in an on-call rotation as assigned.
Qualifications
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Associate's degree in Facilities Management, Construction Management, Business Administration, or related field preferred.
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Equivalent combination of education and relevant experience may be considered.
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May be required to drive a company vehicle to transport clients. For insurance purposes, drivers of company vehicles must be at least 25 years of age, have a valid driver’s license, and must pass a Motor Vehicle Report.
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Minimum of two (2) years of progressively responsible facilities management experience.
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Minimum of two (2) years of supervisory experience.
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Experience managing multiple facilities preferred.
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Experience in nonprofit, healthcare, behavioral health, emergency shelter, affordable housing, hospitality, or social services environments is highly desirable.
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Valid California Driver's License with acceptable driving record.
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Ability to be insured under the organization's automobile insurance policy.
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OSHA 10 or OSHA 30 certification preferred.
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CPR/First Aid certification preferred.
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Experience cultivating and maintaining productive, professional relationships with various stakeholders.
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Proven success with cultivating and maintaining productive professional relationships with clients, partner agencies and co-workers.
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Excellent verbal and written communication skills.
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Excellent professional boundaries.
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Strong interpersonal, analytical, and time management skills.
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Flexible and adaptable in response to changing client and health care providers’ needs.
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Experience working with underserved and marginalized populations.
Physical Requirement
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Frequently walk throughout multiple facilities.
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Lift and carry up to 50 pounds.
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Climb ladders and stairs.
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Bend, stoop, kneel, crawl, and work in confined spaces as needed.
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Work indoors and outdoors in varying weather conditions.
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Respond to after-hours emergencies when required.
Working Conditions
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This position routinely works in homeless shelters, administrative offices, and outdoor environments. Employees may occasionally encounter challenging client behaviors, biohazard situations, or emergency maintenance issues. Appropriate personal protective equipment (PPE) will be provided and required when necessary.
Organizational Overview
City Net is a 501(c)(3) non-profit community organization that facilitates and leads multi-sector collaboratives to provide solutions to complex social problems, including ending homelessness in Orange County. City Net’s direct services in homelessness include street outreach, case management, shelter operations, facilitation of collaborative meetings, resource mobilization, trainings, and community organizing.
City Net’s programs follow Housing First and Harm Reduction service models.
Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:
- Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
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Paid time off Retirement plan (401k with employer matching contributions)
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Dental insurance
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Vision insurance
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Life insurance (Employer paid group term life and voluntary life)
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Referral program
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Parental leave
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Professional development assistance
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Employee assistance program
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Wellness Reimbursement Program
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Company Vehicles, iPhones, Laptops, and Tablets
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Career Pathing, Raises, Recognition & Rewards
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Early Earned Wage Access
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Credit Union Preferred Partnership
Visit https://citynet.org/careers for further details.
Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).
