Job Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, and uphold the highest standards of customer service. Your proactive attitude and hospitality expertise will help maintain a safe, welcoming environment for all guests and staff during nighttime hours. This position offers an exciting opportunity to be the backbone of our hotel’s overnight operations, ensuring smooth transitions between days and nights while delivering memorable guest relations.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures during the overnight shift.
- Monitor and update guest accounts accurately using hotel management software, ensuring all transactions are properly recorded.
- Conduct nightly audits of financial transactions, including billing, payments, and account adjustments to ensure accuracy.
- Respond promptly to guest inquiries, requests, and complaints with professionalism and a positive attitude.
- Manage multi-line phone systems with excellent phone etiquette to handle reservations, inquiries, and internal communications efficiently.
- Maintain security by monitoring CCTV surveillance, conducting patrols of common areas, and ensuring safety protocols are followed.
- Prepare detailed shift reports, incident logs, and audit documentation to ensure seamless handovers between shifts.
- Support front desk operations by assisting with guest services such as concierge requests, room assignments, and information dissemination.
- Uphold hospitality standards by providing exceptional guest relations and ensuring a welcoming environment throughout the night.
Qualifications
- Proven experience in hospitality management or hotel front desk operations, preferably in a resort or similar setting.
- Strong knowledge of hotel management systems and night audit procedures.
- Excellent customer service skills with the ability to handle guest interactions professionally and efficiently.
- Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively.
- Exceptional phone etiquette skills with experience managing multi-line phone systems in a fast-paced environment.
- Ability to work independently during overnight hours while maintaining high attention to detail.
- Prior experience in guest relations, hotel experience, or hospitality management is preferred.
- Strong communication skills coupled with a friendly demeanor that promotes guest satisfaction. Join us as a Hotel Night Auditor and become an essential part of our hospitality family! Your dedication will help create memorable experiences for our guests while ensuring our hotel runs smoothly through the night. We value energetic individuals who thrive in a fast-paced environment and are passionate about delivering outstanding service around the clock!
Pay: $13.00 - $15.00 per hour
Experience:
- marriott: 1 year (Required)
Ability to Commute:
- Toledo, OH 43612 (Preferred)
Work Location: In person
