Job Summary
The Service Advisor (SSA) will communicates repair and service needs to customers based on the vehicle inspection and technician diagnosis. The Service Writer will serve as the communicator between customer and technician ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. The Service Writer must be passionate about helping people every day and have the dedication it takes to be successful.
Overall the SA is responsible for keeping the shop busy and the customers happy!
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
● Answer incoming phone calls in a friendly and professional manner.
● Identify customers’ needs, provide excellent customer service at all times and communicate costs.
● Gain approval for work to be completed.
● Provide accurate repair orders and estimates, including data entry and documentation.
● Dispatch technicians and maintain calendars.
● Find and distribute parts as needed.
● Be mindful of cost-efficiencies - resulting in satisfied customers with safe reliable vehicles.
● Follow-up on calls - send thank you cards and recommended repair reminders ensuring work gets done in a timely manner and services are paid in full!
● Perform other duties as assigned
Qualifications
- MUST HAVE PREVIOUS EXPERIENCE as a Service Advisor/Writer in the commercial trucking world in a repair shop environment
- Strong mechanical knowledge with familiarity in big truck diagnostics, truck maintenance procedures, and repair processes
- Proficiency with estimating software
- Excellent customer service skills with the ability to communicate technical information clearly and effectively
- Experience in upselling additional services to enhance customer satisfaction and dealership revenue
- Knowledge of service management practices including oil changes, tire services, brake repairs, suspension work, shocks & suspensions, air brake systems, and diagnostics
- Ability to handle cash transactions accurately while providing exceptional client communication
- Valid driver’s license with a clean driving record; driving experience preferred
Join our team to deliver outstanding automotive care while building lasting relationships with our valued customers! We are committed to fostering a lively environment where your skills can shine and your career can grow.
Pay: $23.00 - $28.00 per hour
Benefits:
- Professional development assistance
Work Location: In person
