The Quality Control / Shipping Clerk delivers world-class customer service to all retail customers. He or she performs a final check of all finished sign products and ensures everything is correct before calling the customer to pick up their signs. The Quality Control / Shipping Clerk will box and ship signs when necessary and check in inventory.
The ideal candidate has previous shipping experience, strong computer and internet skills, excellent proof-reading skills and an attention to detail, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
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Performs a final QA check of all products to verify accuracy and correctness
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Calls customers to arrange pickup of products
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Boxes and ships products when necessary
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Checks in inventory
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Takes ownership of any shipping problems and offers viable solutions
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Provides completed documentation for shipping
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Answers phones courteously and provides accurate, detailed information
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Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
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Maintains a clean and safe working environment
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Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
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Shipping experience desired
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Strong proof-reading skills
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Good communication and people skills
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Outstanding phone skills
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Strong computer skills, including Microsoft Office and Adobe Suites
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Strong verbal and written communication skills, including spelling and math
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Able to operate a wide variety of business equipment
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Detail-oriented, organized, and able to multi-task
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Prompt, reliable, and responsible
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Able to lift 40+ pounds
