Job Type: Part-time
Supervisor: General Manager
Our Guest Services Representatives (GSR) serve as our guests’ first point of contact and manage all aspects of their accommodation. GSR responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service, we'd love to meet you! Work experience in the hotel industry preferred but not required. Ultimately, you will help create a pleasant and memorable stay for our guests.
Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to – our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird “Dogma”:
1. We Put People First
2. We Dependably Drive Results
3. We Constantly Keep a Positive Attitude
4. We Never Stop Improving, Ever
5. We Relentlessly Solve Problems
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Perform all checkin and checkout tasks.
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Manage online and phone reservations.
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Inform customers about payment methods and verify their credit card data
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Register guests collecting necessary information (contact details, exact dates of their stay etc.).
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Welcome guests upon their arrival and assign rooms
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Provide information about our hotel, available rooms, rates, and amenities.
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Respond to guests’ inquiries in a timely and professional manner.
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Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
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Tending and folding laundry when needed.
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Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
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Upsell additional facilities and services, when appropriate.
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Maintain updated records of bookings and payments.
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Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred, but not required
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A strong desire to learn and develop.
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Customer service attitude.
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Excellent communication and organizational skills
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Willingness to work nights, weekends, and holidays.
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Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform.
Located in the heart of New Ulm, Minnesota, the 117-room property is a perfect spot for business and leisure travelers. Guests are within a few minutes of August Schell Brewery, Flandrau State Park and corporate businesses like Kraft Foods and 3M Company. The hotel also has an event and conference center attached as well as a conjoined Tavern 507 restaurant. Tavern brings a focus on 'the simple things, done great', including a lineup of meaty wings, flavorful sauces, locally-sourced black angus burgers, a wide array of craft beers and beverages, and an inviting 'game on' atmosphere designed to be the perfect hub for fans of all generations.
