JOB SUMMARY
The Floating Affordable Housing Manager is an experienced affordable housing property management professional who serves as a traveling affordable housing expert across TAM Residential's affordable portfolio. This role independently reviews and approves applicant, move-in, and recertification files to program and company standards, remediates non-compliant files, and helps bring properties back into full compliance. It is a hands-on, field-facing role for someone who knows affordable files cold and can raise the standard of the sites they touch.
This is not a general floating position. The person must have direct, current experience reviewing and approving affordable housing files (LIHTC and one or more of HUD/Section 8, tax-exempt bond, PFC/HFC, and HOME). When compliance demand is light, this role flexes to provide operational property management support across the portfolio, including coverage, leasing, occupancy, and site support. Travel is significant. The role sits on the Corporate Floating Team, reports to the VP of Operations, and works in close coordination with TAM's Compliance Department, which retains final oversight and audit authority.
ESSENTIAL JOB FUNCTIONS
Compliance and File Review (Primary)
- Serve as the front-line reviewer and approver of applicant, move-in, and recertification files across assigned LIHTC, PFC/HFC, HUD/Section 8, and bond communities, confirming eligibility and full regulatory compliance before a file is cleared to move in.
- Audit resident and applicant files for accuracy and completeness; identify deficiencies and drive them to correction.
- Lead remediation of non-compliant files and help bring underperforming or at-risk properties back into compliance.
- For properties significantly behind on compliance, develop and execute a hands-on cure strategy to recover missing files and certifications under deadline, including planning and running file-recovery campaigns, direct resident outreach, and door-to-door collection of missing documentation.
- Own the applicant-to-move-in process to program and TAM standards: deposit options, proof-of-income collection, income certifications, third-party verifications, and lease generation.
- Provide guidance and training to onsite teams on income calculation and certification, student eligibility, set-asides, next-available-unit, utility allowances, and file standards.
- Partner with TAM's Compliance Department on file-review expectations, escalations, and final oversight; submit files for Compliance approval where required by policy.
- Support audit readiness
- Review agency tenant data reporting for accuracy and resolve errors prior to submission to TAM's Compliance Department as assigned.
Operational Support (Secondary / Flex)
- When compliance demand is light, provide floating operational property management support across the portfolio, including interim coverage, leasing and occupancy support, and general site assistance.
- Support new takeovers and lease audits, and help improve rent roll accuracy at the file and charge-setup level.
General
- Ensure sensitive resident data is secured and managed appropriately following TAM policy.
- Meet assigned deadlines and demonstrate high standards of conduct, ethics, judgment, independence, and discretion.
- Other duties as assigned.
SKILLS + ABILITIES
- Deep, current working knowledge of LIHTC and at least one of HUD/Section 8, tax-exempt bond, PFC/HFC, or HOME program requirements.
- Proven ability to review and approve affordable housing files independently, including income calculation and certification, third-party verification, student status, set-asides, next-available-unit, and utility allowances.
- Experience remediating non-compliant files and coaching site teams to standard.
- Ability to build and execute a field-based file-recovery plan for properties behind on compliance, including resident outreach, campaigns, and door knocking to collect missing documentation.
- Experience working with state housing agencies (e.g., TDHCA) and preparing for and responding to audits and file reviews.
- Proficiency in Entrata (TAM's primary system); Yardi or RealPage experience a plus.
- Proficient in Microsoft Office 365 (Teams, Word, Excel, Outlook) and Adobe Acrobat; accurate data entry and proofreading.
- Strong written and verbal communication; able to work independently and collaboratively.
- Self-starter, adaptable to changing priorities, and able to maintain focus and organization in a high-volume, travel-heavy environment.
EDUCATION + EXPERIENCE
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 3 to 5 years in affordable housing property management or compliance, with direct LIHTC file review and approval experience required (general property management or leasing experience alone does not meet this requirement).
- Affordable housing compliance certification required or strongly preferred: HCCP, C3P, TCS, NCP, SHCM, COS, or equivalent.
- Prior experience as a Property Manager or Compliance Specialist at affordable communities strongly preferred.
- Experience bringing properties back into compliance and remediating file deficiencies preferred.
MOTOR VEHICLE RECORD (MVR) REQUIREMENT
- Must maintain a valid driver's license, acceptable Motor Vehicle Record (MVR), and current auto insurance when operating a vehicle for company business. Employment is contingent upon meeting company driving standards.
TRAVEL REQUIREMENTS
- Must be able to regularly travel to communities throughout TAM Residential's portfolio up to 75% of the time.
WORKING CONDITIONS
- Ability to operate in an open work area with moderate everyday noise.
- Physical attendance at assigned work locations during scheduled business hours is required.
- Ability to work from multiple locations.
- Ability to perform other duties as required.
The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. TAM Residential reserves the right to assign or reassign duties as needed to meet business needs.
BENEFITS
- Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company-sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental and vision coverage, as well as 401K and life insurance. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay.
TAM Residential is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
