Job Summary
We are seeking a dynamic and organized Dental Front Desk Receptionist to join our vibrant dental practice. In this pivotal role, you will be the welcoming face of our clinic, ensuring a smooth and efficient patient experience from check-in to check-out. Your enthusiasm and professionalism will help foster a positive environment, manage appointment scheduling, handle patient inquiries, and coordinate with clinical staff to support exceptional dental care delivery. This position offers an exciting opportunity to utilize your administrative skills in a healthcare setting while making a meaningful impact on patient satisfaction.
Responsibilities
- Greet patients warmly and professionally, creating a friendly and welcoming atmosphere.
- Manage patient check-in and check-out processes accurately using Dentrix.
- Schedule appointments efficiently and confirm upcoming visits via phone or electronic communication.
- Collect and process payments, including insurance claims, and co-pays, ensuring compliance with HIPAA and health information management policies.
- Present treatment plans and collect out pockets fees.
- Verify patient insurance coverage, review documentation for accuracy, and assist with health insurance inquiries related to Medicare, Medicaid, or private plans.
- Maintain organized medical records and ensure confidentiality in accordance with clinical confidentiality policies.
- Handle incoming calls with professional phone etiquette, address patient questions regarding health insurance or clinic procedures.
Qualifications
- Proven experience as a front desk administrative support within a dental setting, experience is a must.
- Treatment plan presentation and familiarity with dental codes is required.
- Strong knowledge of office management software such as Dentrix.
- Excellent customer service skills coupled with professional phone etiquette and clear communication abilities.
- Knowledge of health insurance processes including Medicare billing procedures and health information management standards like HIPAA compliance.
- Ability to review medical documentation accurately while maintaining strict confidentiality of patient information.
- Bilingual abilities are highly desirable to serve diverse patient populations effectively.
- Strong organizational skills with attention to detail for managing dental records and appointment schedules efficiently.
Join us in delivering outstanding patient care through exceptional administrative support! This paid position offers an engaging environment where your skills will directly contribute to positive patient experiences while advancing your career in healthcare administration.
Pay: From $20.00 per hour
Benefits:
- Employee discount
- Free parking
Experience:
- Dentrix: 1 year (Required)
Work Location: In person
