Description:
Job Title: Copier Service Technician
Department: Service
Reports to: Branch Service Manager
FLSA Status: Non-Exempt: 8:00am – 5:00pm, Monday – Friday (40 hours per week)
Summary:
Maintain a territory, set up and install new equipment, perform equipment maintenance, resolve technical issues and provide customers with training and support.
Essential Duties and Responsibilities:
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Provide quality maintenance and repair of Ricoh, Konica Minolta and HP Digital copiers, fax machines and printers
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Set up and install printers, copiers, scanners and copier software
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Provide routine service maintenance on printers, copiers, scanners and fax machines
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Troubleshoot, resolve, diagnose and repair equipment
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Service a full field of assigned territory
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Demonstrate the ability to connect and print from laptop computer
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Perform duties with professionalism, respect customers’ environment while providing excellent quality of work and maintain customer satisfaction
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Ensure the timely and accurate preparation of reports.
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Properly maintain inventory, parts, tool bag and support equipment
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Keep informed of latest technologies, new products and other technical developments
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Coordinate service activities with dispatch, field personnel, management, sales personnel and customers.
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Provides assistance to management as required.
Requirements:
Physical Requirements
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Must be able to carry at least 30 to 50 lbs.
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Job will require bending, squatting, kneeling, pushing/pulling and moving/lifting various equipment
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Driving company vehicle to customer locations
Qualifications:
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High School diploma or GED
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Experience with service and maintenance of copiers, printers and fax machines
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Valid driver’s license and clean driving record
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Time management skills and ability to work independently while producing an exceptional quality of work
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Customer relations skills
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Analytical thinking, troubleshooting and problem solving skills
