Patient Service Specialist
Join the team at Lexington Eye Associates and make a meaningful impact on the patient experience every day.
Lexington Eye Associates is seeking a full-time Patient Service Specialist to join our growing team in Dedham, Massachusetts. As one of the region's leading ophthalmology and optometry practices, we are committed to delivering exceptional patient care through teamwork, professionalism, and compassion.
As the first point of contact for our patients, the Patient Service Specialist plays an essential role in creating a welcoming experience while ensuring the smooth coordination of daily operations. If you thrive in a fast-paced healthcare environment, enjoy helping others, and take pride in providing outstanding customer service, we encourage you to apply.
What You'll Do
· Welcome patients and manage the check-in and check-out process
· Collect co-payments and assist with contact lens ordering and dispensing
· Schedule appointments while optimizing provider schedules
· Obtain, manage, and troubleshoot referrals and insurance authorizations
· Maintain accurate patient demographic and financial information
· Communicate proactively with clinical and billing teams to support excellent patient care
· Deliver exceptional customer service while maintaining efficiency, professionalism, and attention to detail
What We're Looking For
· Previous healthcare experience required
· Experience using Epic EMR strongly preferred
· Strong customer service and interpersonal communication skills
· Excellent organizational skills with exceptional attention to detail
· Ability to prioritize multiple responsibilities in a fast-paced environment
· Dependable, collaborative, and committed to working as part of a team
· Strong problem-solving skills and willingness to learn
At Lexington Eye Associates, you'll become part of a collaborative team led by board-certified physicians who are recognized leaders in ophthalmology. We value professionalism, integrity, teamwork, and a shared commitment to providing an exceptional experience for every patient who walks through our doors.
If you're looking for an opportunity to grow your career with a respected, patient-focused practice, we'd love to hear from you.
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
