Absolute POS is seeking individuals with a desire to blend their restaurant management experience and technical know how together. We are looking for candidates with hands-on experience using restaurant POS systems (like Toast or Square POS) as restaurant managers.
The implementation technician position is a hybrid role. Employees work a mixture of onsite and remote Service Appointments to support restaurants with their Point of Sale system. Remote work is assigned as the priority with onsite opportunity. The majority of these Service Appointments are installations, trainings and go-live support for restaurants.
At APOS, we strive to deliver elevated technical support with an emphasis on customer service, all whilst focusing on the development of our employees and providing them a work/life balance that is difficult to find in the restaurant industry. We strive to create employment that lasts, which is evident in our voluntary retention rate. This is a full-time position as a w2 employee, not a contracted 1099 position.
Hired candidates receive extensive training prior to taking solo Service Appointments, so that all new employees are set up for success. APOS provides continued training/development and support for the entirety of your employment, so you'll always feel like you are supported by a team that has your back. We offer excellent benefits that are available immediately upon starting with APOS.
Responsibilities
- Learn POS system and become a product expert
- Install/Configure hardware including tablets, printers and other peripherals
- Design and install wired / WiFi networks for customer locations
- Test/Troubleshoot unknown managed networks
- Run training sessions with front of house, back of house and restaurant management
- Maintain and document implementation plans and network diagrams
- Provide on-site and remote support to client locations when needed
- Efficiently operate in a remote setting using phone calls, virtual meetings, emails, etc.
Ideal Candidate
- Hospitality background
- Restaurant management background
- Superior customer service skills
- Knowledge of restaurant menu structure
- Excellent communication skills
- Highly self-motivated
- Ability to problem solve/troubleshoot in a timely manner
- Adaptability and strong work ethic
- Demonstrates attention to detail and strong organization skills
- Practical wired / WiFi networking and troubleshooting experience
- Restaurant POS experience required
- Bilingual Spanish and English speakers are encouraged to apply
*Benefits
- On the Job Training
- 401k with company matching
- Health Insurance
- Vision
- Dental
- Unlimited Paid Time Off
- Monthly Technology and Fitness Reimbursements
- Maternity and Paternity Leave
- Full-time per hour basis with overtime available.
- Predominantly weekday schedule with optional weekends when available.
- Predominantly 7am-7pm schedule window.
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
