Field Service Representative Job Description
Redicare is a family-owned business that has been caring for the first aid and safety needs of our clients on the east coast for over 35 years. We are experts in the industry with thousands of accounts across several different industries, including car dealerships, airports, golf courses, government facilities, and much more. Our mission is to provide our clients with the supplies and training they need to help prevent minor injuries from becoming tragedies every day. We save lives!
We are looking for a world-class Field Service Technician who is eager to grow and willing to learn!
BENEFITS:
- Base Salary + Commission. (Total between $60k -$80k per year)
- 10 days paid time off per year + 8 paid holidays
- Corporate Health Insurance plan
- Safe Harbor 401(k) plan with matching
- Company-provided, commercial, lettered van for work duties, along with EZPass, and company Visa card for company vehicle gas and maintenance.
TERRITORY/LOCATION INFORMATION:
- Operate out of the Brooklyn, NY Warehouse
- Service Customers in a 50 mile radius from Brooklyn, NY
- Routes may be adjusted for efficiency
RESPONSIBILITIES:
- Drive the company van to customer locations on the agreed-upon schedule Monday-Friday, excluding PTO and Holidays.
- Provide customer support during field visits and utilize a consultative sales approach.
- Install and restock first aid kits and emergency equipment at customer locations.
- Tools provided by Redicare.
- Maintain kits according to the OSHA/ANSI Z308.1 standards - ensure that the correct quantities of medical supplies are available and within the use-by date.
- Enter job work orders using a company-provided phone.
- Upload all expense receipts to our expense platform.
- Log all customer-specific information into the system (Product expiration dates, hours of operation, etc.)
- Maintain sufficient inventory on the service van and in your storage unit. You will have a storage unit assigned specifically to you, that will be nearby your starting location.
- Inventory restocks will be system-generated and picked by the warehouse. The inventory orders will be delivered directly into your storage unit. It is your responsibility to check-in the order, report discrepancies, and organize the stock on the shelves.
- Assist with bringing the vehicle in for maintenance and cleaning to maintain a safe and professional working environment and image.
- Perform other tasks or duties as requested by management
SUCCESS LOOKS LIKE:
- Complete all assigned routes while providing top quality service to all customers
- Wearing company-provided uniform
- Meeting or exceeding daily/monthly KPIs
- All work areas are kept clean & organized
- All customer equipment is serviced on the agreed-upon schedule and maintained according to OSHA / ANSI Z308.1 standards
MINIMUM QUALIFICATIONS:
- Ability to test and service equipment
- Fluent English literacy
- Ability to adapt to daily work schedules
- Familiarity with mobile tools and applications
- Attention to detail
- Ability to lift, reach, and walk all-day
- Safety minded with a positive attitude
- A valid Driver's License and acceptable Motor Vehicle Record
- First Aid Certification (Preferred - not mandatory)
KEY PERFORMANCE INDICATORS:
- Kit Service Target
- Customer Satisfaction
MEETING SCHEDULE:
- Attend Service Team Meeting - Monthly
- Attend Company-wide team meeting - Quarterly
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Application Question(s):
- Are you located within a 30 minute drive from Brooklyn, NY
- A typical day in this role involves loading/unloading heavy inventory (up to 70 lbs) and staying on your feet for the entire shift. Are you able to meet this requirement, with or without reasonable accommodation?
Experience:
- face to face customer service: 2 years (Required)
- Commercial driving: 2 years (Required)
License/Certification:
- driver license (Required)
Work Location: On the road
