MUST HAVE DENTAL ASSISTING OR DENTAL FRONT OFFICE EXPERIENCE
GENERAL SUMMARY OF DUTIES: A Dental Patient Support Specialist I plays a crucial role in ensuring a smooth and positive experience for patients within a dental practice. Their main responsibility is to support both the dental team and patients by handling administrative tasks, managing patient interactions, and contributing to overall office efficiency.
SUPERVISION EXERCISED: None
ESSENTIAL FUNCTIONS:
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Patient Interaction: Greet patients upon arrival, provide information about procedures, and address inquiries about dental services.
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Appointment Scheduling: Schedule, confirm, and reschedule appointments, ensuring accurate patient records and timeliness.
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Patient Intake: Collect patient information, including medical and dental history, insurance details, and consent forms.
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Insurance Verification: Verify dental insurance coverage and benefits, assist patients with insurance claims, and help with billing inquiries.
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Records Management: Maintain accurate patient records, ensuring proper documentation of treatments, procedures, and communications.
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Billing and Payments: Process payments, issue receipts, and assist patients with understanding charges and payment plans.
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Treatment Coordination: Assist in coordinating treatment plans, ensuring patients understand upcoming procedures and necessary follow-up care.
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Follow-up: Contact patients for appointment reminders, post-treatment care instructions, and ensure satisfaction.
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General Office Support: Provide administrative support such as answering phones, maintaining office supplies, and assisting with office organization.
EDUCATION/EXPERIENCE:
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High school diploma or equivalent (associate’s degree or relevant certifications a plus).
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1-year previous experience in a dental office or healthcare setting; Bilingual is a plus.
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1-2 years of Dentrix Experience or a similar software program.
QUALIFICATIONS:
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Knowledge of dental terminology, procedures, and insurance.
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Strong organizational, communication, and interpersonal skills.
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Proficiency with office software, scheduling tools, and basic bookkeeping.
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Pleasant telephone etiquette.
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Compassionate and professional attitude toward patient care.
SKILLS/ABILITIES:
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Ability to work well in a fast-paced environment.
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Strong multitasking skills and attention to detail.
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Excellent phone etiquette and customer service skills.
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Ability to explain complex insurance and billing information in an understandable way.
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Empathy for patient concerns and concerns with confidentiality and respect.
CERTIFICATES, LICENSES, REGISTRATIONS: No professional certifications, licenses or registration required. All candidates will be required to submit to a criminal background check and screening as part of pre-employment.
