Position Summary
The Night Auditor is responsible for overseeing hotel operations during the overnight hours while ensuring a smooth transition from the evening team to the morning breakfast and front desk teams.
Unlike a traditional chain-hotel Night Auditor position, this role is hands-on and multi-functional. The Night Auditor will not spend the entire shift sitting behind the front desk. This position includes preparing for the breakfast crew, assisting with overnight guest needs, checking in late-arriving guests, completing overnight hotel tasks, and ensuring the property is ready for the morning team.
The ideal candidate is dependable, self-motivated, comfortable working independently, physically capable, and confident making decisions and solving problems without constant supervision.
Essential Duties & Responsibilities Overnight Hotel Operations
- Monitor the hotel and assist guests during overnight hours.
- Complete overnight front desk and hotel procedures accurately.
- Perform assigned night audit duties and ensure daily hotel information is properly processed.
- Check in late-arriving guests and assist with front desk needs when necessary.
- Answer overnight phone calls and respond to guest questions and requests.
- Handle guest concerns professionally and use good judgment when determining appropriate solutions.
- Monitor the property for safety, security, maintenance, or other concerns and report issues to management.
- Maintain accurate notes and communicate important overnight information to the morning team.
Breakfast Preparation
A significant responsibility of this position is preparing the hotel for the breakfast crew.
- Complete assigned breakfast preparation tasks during the overnight shift.
- Prepare supplies, food items, equipment, and service areas for the morning breakfast team.
- Ensure breakfast areas are clean, organized, and ready for the morning crew.
- Follow all food safety, sanitation, and hotel procedures.
- Communicate missing supplies, equipment issues, or other concerns to management.
- Ensure the morning team can begin breakfast service efficiently without unnecessary delays.
Front Desk & Guest Services
- Learn and utilize the hotel's reservation and front desk systems.
- Check guests in when needed, particularly during late-night hours.
- Assist with basic reservation and guest account questions.
- Process payments and other front desk transactions when required.
- Provide guests with information about the hotel, rooms, amenities, and policies.
- Assist guests with room-related concerns and determine appropriate solutions.
- Communicate with housekeeping, maintenance, and management regarding guest needs when necessary.
- Maintain a welcoming and professional attitude even when working independently overnight.
Property & Physical Responsibilities
This position requires regular movement throughout the hotel.
- Frequently walk through the property during the overnight shift.
- Must be physically capable of safely going up and down stairs multiple times during a shift.
- Check various areas of the property as assigned.
- Carry supplies and other items as needed.
- Assist with moving or preparing items for the breakfast and morning teams.
- Maintain clean and organized work areas.
- Respond to guest needs throughout the property rather than remaining stationed at the front desk.
Problem Solving & Independent Work
The Night Auditor must be comfortable working strongly and independently.
Overnight employees may not have a supervisor or other department staff immediately available to assist with every situation. The successful candidate must be able to:
- Think critically and make sound decisions.
- Troubleshoot problems independently.
- Determine when an issue can be resolved personally and when management needs to be contacted.
- Remain calm when dealing with unexpected situations.
- Take ownership of responsibilities without constant supervision.
- Follow hotel procedures while using good judgment when situations fall outside normal procedures.
- Clearly communicate important information to management and the morning team.
Qualifications
- Previous hotel, front desk, night audit, customer service, or hospitality experience preferred.
- Night audit experience is helpful but not required.
- Must be willing and able to learn the hotel's systems and procedures.
- Must be capable of learning front desk systems in order to assist with guest check-ins when needed.
- Strong communication and customer service skills.
- Excellent problem-solving and decision-making abilities.
- Dependable and responsible.
- Comfortable working independently for extended periods.
- Ability to remain alert and productive throughout an overnight shift.
- Strong attention to detail.
- Weekend availability is required.
- Must be comfortable working overnight hours, including weekends and holidays as scheduled.
Physical Requirements
This is an active overnight position and is not a stationary desk job.
The employee must be able to:
- Safely walk up and down stairs repeatedly throughout the shift.
- Walk throughout the hotel and access different floors and areas of the property.
- Stand and walk for extended periods.
- Bend, reach, push, pull, and lift as needed.
- Carry supplies and items necessary to complete assigned duties.
- Perform breakfast preparation and other physical tasks safely.
- Respond to guest needs throughout the property.
What Makes This Position Different
The Night Auditor is more than someone who simply completes an overnight audit.
This position is an important part of keeping the entire hotel running smoothly overnight. The Night Auditor helps bridge the gap between the evening, overnight, and morning teams by taking care of guests, preparing for breakfast, monitoring the property, completing overnight procedures, and making sure the morning team walks into a hotel that is ready for the day.
If you are someone who works well independently, takes pride in getting things done, enjoys solving problems, and can handle a variety of responsibilities without needing constant direction, this position may be a great fit for you.
Pay: $16.00 - $20.00 per hour
Work Location: In person
