Summary:
The Fine Dining Greeter will greet guests, facilitate prompt and accurate seating and service for all guests, accept payment for food and beverage, make proper change, and help servers ensure quality service in accordance with Rosen Standards. Coordinate seating rotation to balance workload among servers. Oversee dining room cleanliness, maintenance and monitor service to ensure guest satisfaction.
Responsibilities:
- Greet and seat guests according to server rotation and guest preference.
- Accept and enter restaurant reservations into the system according to house procedures.
- Maintain cleanliness and excellent condition of menus, equipment, and work area.
- Assist guests with seating arrangements, special requests, directions, and the hotel's general information.
- Answer phones politely and professionally and direct phone calls accordingly.
- Monitor the floor and interact with guests to ensure their satisfaction and an enjoyable dining experience.
- Responsible for performing opening and closing duties to ensure proper restaurant setting.
- Comply with the company's drug-free and tobacco/nicotine-free policy.
- All other duties as assigned.
Experience/Qualifications:
- Minimum one year of relevant fine dining experience required.
- Strong attention to detail and ability to work in a fast-paced environment.
- Excellent communication and teamwork skills.
- Be able to stand for long periods of time.
- Be able to work short distances, numerous times during a shift.
- Be able to lift to 10lbs, such as menus, high chairs, etc.
- Must be able to legally work in the USA.
Education and Certification(s)/License(s):
- High School Diploma or equivalent preferred.
Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Birthday Pay
- Paid Vacation and Personal Days
- Tuition Reimbursement and Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Access to our Family Outreach Center
- Excellent Career Growth Opportunities
- And much more
We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.
