Full job description
Job Title: Customer Service/Receptionist
Full Time: Mon-Fri, 9:00AM-5:00PM
Pay: $20/hour
Job Overview
API Law specializes in estate planning and asset protection. We have been serving our community for many years by assisting clients to implement various strategies using legal structures like irrevocable and revocable living trusts and entities to protect their personal and business assets from creditors, lawsuits, and unforeseen liabilities. We are looking for a full-time customer service agent who is passionate about helping others, is self-driven, and can manage their time to effectively complete tasks and projects by their deadlines.
As a customer service agent at our firm, you will act as the primary link between our clients and the company by handling inquiries via phone, email and text. Your primary duties include assisting customers with scheduling and providing information on services and processes and collaborating with and supporting other departments to create high quality experiences for our customers.
Responsibilities
- Complete training on systems, products, and services to effectively assist clients. (All training is provided on-site, with some ongoing training)
- Provide excellent customer service and support by answering inbound calls, texts, and emails to address questions and concerns.
- Help clients with scheduling/rescheduling calls across multiple calendars.
- Assist with legal document preparation and shipping completed products for clients
Requirements
- 1-2 years of phone experience.
- General computer knowledge.
- Excellent communication, time management and multi-tasking skills.
- Strong organizational skills and detail oriented.
- Self-motivated and adaptability to changes and new systems.
- Ability to remain composed and objective.
- Professional standards to separate work from personal issues during office hours.
- Be kind, respectful, and professional to clients and colleagues.
Benefits
- Health, Dental and Vision, 401K
- Paid Time Off & General Holidays
- Ongoing Professional Training
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
