This position completes operational, financial, and relationship management activities for health savings accounts (HSAs), deposit network accounts, and financial technology (fintech) accounts.
Primary Duties:
HSA Processing Requirements:
- Responsible for the accuracy and integrity of bank account transactions, and investment recordkeeping and trading accounting system records.
- Process daily operational activities for HSAs and manage work accordingly to ensure that daily deadlines and Service Level Agreements are met.
- Review and research processing errors, identify resolution and coordinate resolution with WEX Health.
- Research, reconcile and correct balancing discrepancies between investment recordkeeping and investment account assets.
- Monitor and communicate overdrafts on bank accounts.
- Timely and accurately process financial trade information including demographic requests, investment buys, sells and liquidations and other requests from WEX Health.
- Process ACHs and wires to initiate and reconcile money movement between financial institutions and HCB.
- Establish and verify new employers.
- Assess and process monthly banking service fees. Track and ensure payment for invoiced fees are received.
- Prepare and distribute monthly reports to internal and external customers.
Deposit Network Client Processing Requirements:
- Process daily withdrawal wires and monitor incoming deposit wires to ensure that daily deadlines and Service Level Agreements are met.
- Complete balance confirmation requests.
- Monitor and process interest rate changes.
- Complete month-end activities including verification and posting of interest, processing of interest and fee wires, and general ledger entries.
Fintech Client Processing Requirements:
- Complete account reconciliations. Research and resolve any discrepancies.
- Monitor and communicate overdrafts on bank accounts.
- Process payment exceptions.
- Calculate interest compensation and fees and ensures payment for invoiced fees are received.
- Review monthly customer complaint reports to ensure proper resolution. Forward Bell specific complaints to Compliance Department for review.
- Supply monthly and quarterly reports to Accounting Department.
- Complete Customer Identification Program (CIP) audits as defined per agreement.
Implementation of HSA Partners, Deposit Network and Fintech Clients
- Coordinate the implementation for new HSA partners, and deposit network and fintech clients.
- Collect the required due diligence documentation for opening bank accounts.
- Prepare banking and treasury management service documents for signature and ensure the documents are accurately and properly executed.
- Establish bank accounts, investment recordkeeping and trading accounts, and customer records on all applicable systems based upon line of business.
- Coordinate with internal teams for establishment of treasury services and online banking training.
- Perform reviews to ensure all required documentation has been received and HSA partner and deposit network and fintech client were setup correctly.
Customer Service/Communication
- Provide courteous, prompt and accurate resolution to incoming phone calls and emails.
- Maintain a high level of professionalism and sense of urgency to ensure WEX and its partners, deposit network clients and fintech client expectations are consistently met.
Other Responsibilities:
- Promptly inform Operations Manager of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative course of action which may be taken.
- Complete bank account signer changes, bank account service additions and removals, and account closures.
- Continually review existing processes for improvement opportunities.
- Partner with leadership to develop, maintain and ensure processes and procedures are current.
- Contribute to department projects and initiatives in accordance with communicated expectations.
- Utilize problem solving skills, external resources and internal resources to resolve issues as efficiently as possible.
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid parental leave
- Paid time off
- Vision insurance
Work Location: In person
