About the Role
As a Field Service Technician, you will serve as a vital problem-solver for homeowners, diagnosing and restoring functionality to essential household systems. You will utilize your mechanical aptitude and technical expertise to perform high-quality repairs, ensuring that every customer interaction results in a reliable and efficient home environment.
Responsibilities-
Travel to various residential locations to troubleshoot and repair major appliances, including refrigeration units, laundry equipment, and dishwashers.
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Ensure optimal equipment performance by executing precise repairs and conducting thorough system diagnostics.
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Enhance the customer experience by providing professional guidance on appliance maintenance and care.
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Maintain an organized inventory of parts and ensure the company-provided service vehicle remains in peak operating condition.
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Document service outcomes accurately using mobile technology to streamline repair processes and parts procurement.
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Collaborate with team members to share technical insights and uphold high standards of workmanship across all service calls.
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High school diploma or GED equivalent.
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Valid driver’s license with a clean driving record.
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Current EPA Type I or Universal certification.
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Proven mechanical aptitude and proficiency with diagnostic testing tools.
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Ability to perform physical tasks, including lifting up to 50 lbs regularly and navigating tight spaces.
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Strong verbal and written communication skills for effective customer interaction.
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Prior professional experience in appliance diagnostics and repair.
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Demonstrated ability to interpret complex technical manuals and schematics.
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Experience utilizing mobile applications for service management and inventory tracking.
