As our People Systems & Support Specialist, you'll play a vital role in creating a seamless experience for our team members by serving as the first point of contact for HR systems support, managing our People HelpDesk, and helping optimize the technology and processes that keep our organization running smoothly.
If you're passionate about customer service, enjoy solving problems, love improving systems, and thrive in a collaborative environment, we'd love to meet you.
As the People Systems & Support Specialist, you'll partner with teams across People Operations, Payroll, Benefits, Talent Acquisition, and Operations to deliver exceptional support and continuously improve the employee experience. This is a remote position.
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Serve as the primary administrator for the People HelpDesk platform.
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Manage incoming requests, ensuring timely assignment, escalation, and resolution.
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Maintain workflows, automations, forms, service catalogs, and ticket categories.
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Develop and maintain knowledge base articles, FAQs, and user guides.
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Analyze support trends and recommend process improvements.
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Build reports and dashboards to measure service levels and team performance.
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Provide Tier 1 support for Dayforce HCM and employee self-service inquiries.
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Troubleshoot issues related to employee records, workflows, manager self-service, timekeeping, scheduling, onboarding, benefits, pay statements, and learning assignments.
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Assist users with system navigation, access, and functionality.
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Escalate complex issues to HRIS, Payroll, or vendor support when appropriate.
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Participate in testing and validation of new system enhancements.
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Support HR workflows, approvals, and system notifications.
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Audit data for accuracy and resolve discrepancies.
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Assist with system upgrades, implementations, and process improvements.
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Coordinate user acceptance testing and validation activities.
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Manage security and access requests according to company policies.
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Deliver exceptional service while handling confidential information with discretion.
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Meet service level expectations for response and resolution times.
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Identify recurring issues and recommend long-term solutions.
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Support People Operations initiatives, change management efforts, and continuous improvement projects.
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Associate degree or equivalent combination of education and experience.
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3+ years of experience supporting HR, HRIS, HelpDesk, or service management functions.
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Experience working with ticketing systems, service desks, or workflow management platforms.
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Strong troubleshooting and analytical skills.
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Excellent written and verbal communication skills.
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Highly organized with the ability to manage multiple priorities.
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Strong attention to detail and commitment to data accuracy.
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Passion for providing outstanding customer service.
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Experience with Dayforce HCM.
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Experience administering FreshService, Freshdesk, Zendesk, ServiceNow, or similar HelpDesk platforms.
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Knowledge of HR, payroll, benefits, and timekeeping processes.
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Experience creating reports, dashboards, and knowledge base documentation.
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Experience supporting employee self-service applications and HR technology.
When you join UVC, you'll become part of an organization dedicated to supporting veterinary teams so they can provide exceptional care to pets and the people who love them. United Veterinary Care (UVC) is one of the fastest growing, private equity backed, multi-site veterinary hospital groups in the United States. The Company is pursuing a strategy to grow via a combination of add-on acquisitions and organic growth initiatives over time and will expand the size of its network throughout the United States.
If you're looking for a role where you can combine technology, customer service, and continuous improvement to make a real difference, we encourage you to apply today.
United Veterinary Care (UVC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. UVC is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled.
