Position Overview:
Leaders are responsible for supporting Directors and Executive Directors in executing daily operations, developing Team Members, and ensuring every guest receives a remarkable experience.
Available leadership positions include both Team Leader and Director.
All leadership candidates will complete operational training and demonstrate proficiency in Chick-fil-A standards before progressing into greater leadership responsibility.
Key Responsibilities:
Operational Excellence
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Lead day-to-day restaurant operations in a high-volume environment
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Execute Chick-fil-A systems, procedures, and food safety standards
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Ensure speed, accuracy, cleanliness, and quality expectations are met
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Open and/or close the restaurant and serve as a key holder when assigned
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Monitor labor, productivity, and operational performance throughout shifts
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Assist with cash handling, drawer counts, and end-of-day procedures
Team Development
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Coach Team Members through real-time feedback and accountability
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Model Chick-fil-A standards, values, and culture
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Recognize and encourage team performance
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Assist with performance conversations and behavioral coaching
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Help build future leaders within the organization
Guest Experience
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Deliver genuine hospitality and create emotional connections with guests
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Respond immediately and respectfully to guest concerns
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Maintain a welcoming, positive environment
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Uphold Chick-fil-A's standards of service excellence
Leadership Expectations
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Lead by example at all times
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Demonstrate ownership and personal accountability
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Communicate effectively with guests and Team Members
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Remain calm and decisive under pressure
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Foster teamwork and a positive culture
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Support restaurant goals, initiatives, and vision
Qualifications:
Required
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Positive attitude and servant leadership mindset
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Strong work ethic and sense of urgency
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Reliable transportation
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Ability to work in a fast-paced environment
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Strong communication and interpersonal skills
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Desire to coach, develop, and serve others
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At least 18 years of age
Preferred
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Previous leadership experience
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Restaurant, hospitality, retail, or customer service leadership experience
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Experience leading shifts, training employees, or managing performance
Availability Expectations:
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Minimum average of 25 hours per week
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Available during lunch (11am–2pm) and/or dinner (5pm–8pm)
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Available on both Friday and Saturday
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Available at 5am at least one morning per week
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Available until 11pm at least two nights per week, one of them being Friday or Saturday
Benefits:
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Competitive pay
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Leadership development and coaching
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Clear growth path within the organization
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Scholarship opportunities
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Flexible scheduling
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Sundays off
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Employee meals and discounts
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Health, dental, vision, and life insurance opportunities (full-time eligible positions)
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401(k) opportunities (full-time eligible positions)
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Paid training
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Positive, growth-focused culture
What Success Looks Like:
Successful leaders at Chick-fil-A Southport Road:
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Consistently model our Vision, Values, and Mission
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Hold themselves and others accountable
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Develop future leaders
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Create remarkable guest experiences
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Execute with excellence even during high-pressure situations
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Build trust with Team Members through servant leadership
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Protect and strengthen the culture of the restaurant
If you are passionate about serving others, developing people, and growing as a leader, we'd love to meet you. Apply today and begin building a career with purpose at Chick-fil-A Southport Road.
“We’re not just looking for people who can run a shift—we’re looking for leaders who can influence lives.”
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $19.00 - $21.00 / hour
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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Disability insurance
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401(k)
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Employee discount
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Paid training
Job Type: fulltime, parttime
Schedule:
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8 hour shift
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10 hour shift
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Weekend availability
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Monday to Friday
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Holidays
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Day shift
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Night shift
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Overtime
Education: No education required
Work location: On-site
