Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team Wednesdays and Thursdays from 10am-7pm . Additional days needed for training (paid). Potential for more hours week-to-week.
The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires a strong background in customer service and excellent communication skills to enhance guest relations and overall satisfaction.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, cancellations, and modifications efficiently.
- Handle guest inquiries and provide information about various services and pricing options
- Maintain accurate records of guest accounts and transactions.
- Operate phone systems to manage incoming calls professionally.
- Collaborate with staff and management to ensure guest satisfaction.
- Address any guest complaints or issues promptly and effectively, maintaining a high level of guest relations.
- Opening and closing the Spa
- Ability to use Booking software (training provided)
Skills
- Excellent customer service skills
- Proficient in phone etiquette and managing phone systems.
- Ability to work flexible hours, including occasional weekends
- Strong organizational skills with attention to detail in handling front desk operations. Join our team as a Front Desk Agent where your hospitality skills will shine, creating memorable experiences for our guests!
Base Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Work Location: In person
