Acts as a liaison and fosters collaboration between staff, family, physicians, anesthesia and other patient care team members. Possesses the ability to understand, interpret and execute collective bargaining unit agreements. Negotiates with patients and families to promote patient satisfaction when problems are identified. Assesses issues with regard to preoperative and postoperative services, initiates appropriate action and addresses the issue using the chain of command, and escalates issues to the appropriate leadership personnel.
