Customer Service Coordinator
Craft Collective Salon
Craft Collective Salon is seeking an exceptional Customer Service Coordinator to join our team. This position is key to creating an elevated, seamless guest experience while supporting daily salon operations with professionalism, organization, and initiative.
You’ll be the first and last point of contact for our guests — setting the tone for their experience through warm hospitality, thoughtful communication, and impeccable attention to detail. The ideal candidate is poised, dependable, and committed to upholding the highest standards of customer service and work ethic.
Schedule:
- Monday: 9:30 AM – 4:00 PM
- Tuesday-Thursdays: 9:30 AM – 6:00 PM
- Friday: 9:30 AM – 6:00 PM
Key Responsibilities
- Maintain a polished, welcoming front desk environment that reflects the Craft Collective brand and guest experience standards.
- Greet and engage every guest with warmth, professionalism, and genuine hospitality.
- Manage guest bookings, schedule changes, and cancellations with accuracy and discretion.
- Coordinate smooth guest check-ins and check-outs, ensuring all current and future needs are addressed.
- Communicate effectively with stylists and team members to confirm service details, timing, and client preferences.
- Manage incoming calls, emails, and inquiries promptly and professionally.
- Maintain organized client records, files, and salon communications.
- Monitor and replenish salon and beverage station supplies as needed.
- Assist in tracking and managing salon inventory and product orders.
- Support management in implementing salon policies, service standards, and operational improvements.
Qualifications & Skills
- Previous experience in customer service, hospitality, or front desk management required; experience in a salon or spa setting is a plus.
- Strong communication and interpersonal skills, with a calm and polished demeanor.
- Exceptional organizational and time management abilities.
- Proficiency with scheduling or client management software.
- High attention to detail and a proactive, solutions-oriented mindset.
- Reliable, professional, and able to uphold confidentiality and consistency in a fast-paced environment.
- Professional appearance and attitude consistent with a luxury brand environment.
What You Bring
- A genuine passion for delivering an elevated guest experience.
- Commitment to teamwork, accountability, and excellence in every interaction.
- A positive, polished presence that enhances the energy and professionalism of the salon.
Job Type: Full-time
Base Pay: $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Why do you want to be Craft Collective's Customer Service Coordinator?
- What motivates you to do be successful in this role?
- What does excellent customer service mean to you?
Work Location: In person
