The Shift Supervisor’s primary role is to apply the Fundamentals of Execution and the Winning Hearts Every Day Strategy to drive Chick-fil-A Apopka towards our vision, To be The World’s Most Caring Company while overseeing and running a shift.
Expectations
Win the hearts of Guests every day by holding yourself and the Team Members accountable to the Winning Hearts Everyday strategy which consists of:
Great Food:
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eRQA completion, once per shift
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SAFE Daily Critical completion, once per shift
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Jolt Food Safety Walkthrough completion, once per shift
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Develop trust with Guests through meeting quality requirements
Clean & Safe Environment:
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Maintain a refreshingly clean environment
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Ensure all safety procedures are being followed
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Ensure all Team Members are following hygiene standards and the health policy
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Utilize LEAN processes
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Familiar with crisis response plan and where to locate it
Fast & Accurate Service:
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Strive for a Speed of Service goal of 3 minutes and 30 seconds
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Ensure the accuracy of all Guest orders
Genuine Hospitality:
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Enthusiastically fulfill the core four
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Ensure each Guest and Team Member feels cared for
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Maintain a hospitable and enthusiastic environment
Apply the three Fundamentals of Execution—Pursue Mastery, Own the Numbers, and Help Others Win—within the Restaurant:
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Pursue Mastery
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Embrace store goals
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Train Team Members for success through actively coaching and sharing feedback on every shift
Own the Numbers:
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Focus on processes, be the champion of change
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Attack the gaps
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Be a good steward of equipment, supplies, food, labor, and money
Help Others Win:
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Communicate tirelessly
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Celebrate success
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Confront with care
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Evaluate Team Members in an unbiased manner
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Hold Team Members accountable to performance and attendance standards,
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documenting and issuing disciplinary notices when necessary.
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Ensure all Jolt checklists are completed daily
Qualifications:
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Must be able to lift, push, and pull up to 40 pounds
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Must be able to stand for up to 8 hours per shift
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Must be able to bend, twist, and maneuver tight spaces
Behavioral Characteristics:
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Servant leader
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Excellent verbal, written, and electronic communication skills
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High standards in the areas of operational excellence, quality, and customer service
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Excellent time management skills, including meeting all deadlines
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Attention to detail and organization with excellent follow-through
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Sense of urgency
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Takes initiative
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Is Innovative
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Self-disciplined
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Earns respect of team members and is able to positively influence their behavior
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Natural ability and desire to train and develop self and others
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Cares about Chick-fil-A, every Team Member, and Guest
The job description is subject to change based on business needs.
