COMMUNITY ASSOCIATION MANAGER
Summary
Manages homeowner associations for clients by performing the following duties personally or through supporting team members.
Principal Responsibilities
- Manage and operate properties within established policies and procedures
- Oversee day-to-day management of single-family, townhome, and condominium associations
- Attend regular and special board meetings
- Build and maintain strong relationships with board members and homeowners
- Communicate regularly with boards to monitor satisfaction and address concerns
- Coordinate capital improvement projects, ensuring deadlines and requirements are met
- Serve as liaison between the board and homeowners
- Ensure homeowner compliance with established policies and procedures
- Review vendor contracts annually and secure competitive bids
- Provide detailed analysis and recommendations for vendor services
- Oversee vendor performance and compliance
- Prepare and present monthly financial reports to the board
- Provide weekly updates on property status and ongoing projects
- Assist with budget preparation and financial forecasting
- Monitor contracts, billing, reconciliations, and collection of dues
- Conduct regular property inspections to maintain standards
- Supervise and support on-site staff as needed
Required Education
- High school diploma or equivalent required
- Bachelor’s degree preferred
- CMCA designation preferred
Required Experience
- 3+ years of community association management experience
- 3 years of administrative support experience
- 3 years of customer service experience
Desired Skills & Qualifications
- Strong organizational, project management, and analytical skills
- Ability to multitask and reprioritize in a fast-paced environment
- Strong critical thinking and conflict management abilities
- Excellent written and verbal communication skills
- Strong decision-making skills and attention to detail
- Ability to read and interpret financial reports
- Team-oriented with the ability to work across all levels of an organization
- Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Adobe products
Company Core Values
- Honesty & Integrity
- Priority-Focused & Accountable
- Positive & Solution-Oriented
- Hardworking
- Strong Communication
