Key Responsibilities
Product & Workflow Ownership
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Gather, analyze, and document business, operational, and customer requirements
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Translate clinical, operational, and customer workflows into actionable product enhancements and scalable solutions
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Assist in defining and managing product roadmap priorities alongside leadership
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Create detailed user stories, acceptance criteria, process flows, and functional requirements
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Partner with stakeholders to identify workflow inefficiencies and opportunities for automation and optimization
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Help ensure product decisions align with organizational strategy and customer outcomes
Cross-Functional Coordination
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Work closely with Engineering, Architecture, QA, Support, and Customer Success teams to drive execution
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Coordinate delivery timelines, dependencies, and cross-functional communication across initiatives
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Facilitate discussions between technical and non-technical stakeholders
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Support sprint planning, backlog refinement, prioritization, and release coordination
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Help identify and escalate project risks, blockers, and competing priorities
Customer & Operational Engagement
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Participate in customer calls, workflow reviews, implementation discussions, and product demonstrations
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Gather customer feedback and operational insights to improve platform usability and adoption
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Partner with Support and Implementation teams to identify recurring issues and enhancement opportunities
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Assist with rollout planning, training coordination, and adoption strategies for new functionality
Product Quality & Adoption
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Participate in testing, validation, and user acceptance activities
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Help ensure delivered functionality meets business and operational expectations
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Monitor product adoption, operational effectiveness, and customer feedback trends
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Support continuous improvement initiatives across the platform
Qualifications
Required
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3+ years of experience in Product Management, Business Analysis, Healthcare Operations, Project Management, or related field
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Strong organizational and communication skills
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Experience working cross-functionally with technical and non-technical teams
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Ability to manage multiple initiatives and shifting priorities in a fast-paced environment
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Experience documenting requirements, workflows, and business processes
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Strong analytical and problem-solving abilities
Preferred
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Experience in healthcare technology, population health, care management, or value-based care
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Familiarity with healthcare workflows, EMRs/EHRs, claims data, ADT data, or care coordination processes
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Experience working within Agile/Scrum environments
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Experience with tools such as Jira, Azure DevOps, Salesforce, Confluence, or similar platforms
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Understanding of healthcare interoperability standards such as HL7 or FHIR is a plus
What Success Looks Like
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Ability to effectively translate business and operational needs into clear product requirements
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Strong collaboration across Product, Engineering, Support, and Customer teams
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Improved coordination and visibility across cross-functional initiatives
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Delivery of scalable workflows and enhancements that improve operational efficiency and customer outcomes
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Positive impact on product adoption, usability, and customer satisfaction
