Come join our growing Healthcare Employee Team! Community HealthNet, Inc., a Federally Qualified Health center Organization (FQHC), with 9 health centers in Lake County, Indiana, only 30 minutes from downtown Chicago, is looking to employ a full-time Outreach Specialist to join our integrated patient care team.
SUMMARY
The Engagement Specialist is responsible for building the awareness of the programs and services provided by CHN. In addition, after assessing both individual and community needs the OE Specialist will participate in the development and implementation of hosted events and activities, as well as providing very specific linkage and assistance to healthcare and community resources.
The Specialist will participate in community activities throughout Lake County that support Community HealthNet Health Center’s mission and goal achievements, organizational quality, and patient-centered medical home philosophy; and incorporate values of professionalism, respect, integrity, partnership, team work and compassion.
This position also requires the assisting of individuals and families with enrollment in health coverage options offered by the State of Indiana and the Health Insurance Marketplace, and will require the valid certification as an Insurance Navigator, both at the State and Federal level.
ESSENTIAL JOB FUNCTIONS:
1. Identify community needs throughout Lake County and foster relationships with community resources available to meet those needs, so Community HealthNet Health Centers can collaborate with or deliver direct services to our patients and clients.
2. Serve as a community resource liaison in order to assist individuals and families in gaining access to integrative health services through Community HealthNet Health Centers; or link to additional services/resources throughout Lake County.
3. Research and gather information on the various community events throughout Lake County, and participate in collaborative meetings with these organizations in order to gain necessary information.
4. Foster healthy professional partnerships with local and regional agencies on behalf of CHN.
5. Create a professional and welcoming atmosphere in CHN health centers and at events attended on behalf of CHN. Provide quality activities and table set-ups during all of the CHN Engagement activities.
6. Educate and present information to the community on behalf of CHN in a variety of settings i.e. community agency alliances, engagement group presentations, health and wellness screenings, local schools, daycares, and churches, to ensure the success of all engagement activities.
7. Regularly distribute materials to patients, community residents, local partner organizations and businesses regarding CHN services, programs and or for any events.
8. Assess individuals and family needs using techniques such as motivational interviewing in order to problem solve and take a proactive approach to deliver high quality customer service.
9. Ongoing research and knowledge of current information related to health care enrollment in order to communicate current policies, laws and/or requirements to individuals, families, agencies and the community at large.
10. Represent Community HealthNet Health Center in a professional manner, providing factual information about health care benefits offered by the State of Indiana and the Health Insurance Marketplace.
11. Provide enrollment assistance (including but not limited to gathering required documentation, completing applications, and providing accurate and unbiased information during the enrollment process) for uninsured children and adults.
12. Safeguard and maintain strict confidentiality of data in accordance with HIPAA laws.
13. Engage in follow-up conversations with those wishing initial enrollment assistance into the Marketplace, and offer renewal assistance for enrolled individuals.
14. Ensure enrollment referral follow-up is completed in a timely manner.
15. Complete and submit required reports related to Engagement and Enrollment activities, and maintain enrollment documentation and logs.
16. Comply with and successfully complete all required and applicable federal and/or
state consumer assistance training and participate in ongoing conference calls,
webinars, and other professional development opportunities.
17. Complete daily tasks and reports utilizing MS Word and Excel, as needed.
18. Complete other work related forms in a timely manner
19. Check company e-mail every morning at the beginning of the work day and afternoon before the end of the workday.
EDUCATION AND EXPERIENCE:
- High school diploma or GED Required
- Associates or Bachelor’s Degree in Health, Social Services, or Marketing field preferable; or two years related engagement, outreach and enrollment experience and/or training, or equivalent combination of education and experience.
- Federal Navigator and Indiana State Navigator’s Certifications preferred, but if not already certified must agree to go through and pass both the Federal and State of Indiana Navigator Certification programs, become certified as a Navigator at both the Federal and State level within 90 days of employment, and maintain valid federal and state certifications at all times.
REQUIRED QUALIFICATIONS:
- Community oriented person
- Proficient in reading and writing Spanish and English
- Strong Presentation Skills
- Thrives in a team environment
- Able to work independently on projects
- Exhibit excellent customer service skills
- Ability to demonstrate a personal commitment to the organization’s mission
- Ability to display personal commitment to the patient-centered medical home philosophy
- Ability to initiate and maintain a professional “can-do” team approach to perform day to day job duties and responsibilities
- Knowledge and understanding of the diverse population that Community HealthNet Health Centers serve
- Ability to plan events and activities that promote community wellness
- Ability to market social services and events on social media sites
- Excellent time management skills, ability to manage time and set priorities
- Ability to use a variety of office equipment and computer programs including Excel, Outlook, Power Point, and Microsoft Word software.
- Maintain confidentially and complies with HIPAA regulations
- The Ability to complete all required reports and documents in a timely manner
- Good Verbal and Written skills: able to listen well, use appropriate language, and communicate effectively, both verbally and in writing
- Dress professionally and appropriately
- Available weekend and evening hours for Community Health Activities and events
- Ability to pass a post offer drug screen and background test
- Dependable motorized transportation, valid driver’s license and proof of auto insurance
Community HealthNet offers the following:
- Competitive Salary
- Excellent Benefits
Qualified candidates who wish to apply for the position should submit a resume and cover letter.
All employees are now required to have received, one dose of a single-dose vaccine or at least the first dose of a multiple-dose vaccine series, or have been granted a qualifying exemption, or identified as having a temporary delay as recommended by the CDC prior to providing any care, treatment or other services for the health clinic and/or its patients. The vaccine will be administered by the health clinic staff if the new staff member does not provide a valid vaccination card.
Community HealthNet Inc. is an equal opportunity employer.
Job Type: Full-time
Pay: $18.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- We travel within 10 miles of zip code 46402 up to 50% of the time to attend events. Do you have reliable transportation to drive to events Monday - Saturday?
Education:
- High school or equivalent (Required)
Experience:
- Community Engagement Specialists: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Gary, IN 46402 (Required)
Work Location: In person
