Overview
United Safety Apparatus, Inc., a well-established, family-owned manufacturer of an industry leading safety automotive aftermarket products, is seeking an experienced Customer Service professional. For 45 years, company is known for its commitment to quality, operational excellence, integrity, and obsessive customer service environment. USA, Inc., manufactures and assembles its core product line – Safe T Plus Steering Control dedicated to helping our automotive customers arrive safely and pleasantly to their intended destinations.
We are guided by a set of core values and principles that drive every decision and action towards the best interests of our esteemed clients and team members.
The Customer Service position will work in our customer service team delivering high quality, unrivaled service delivery to our all our customers requests by phone, email, social media, and on-premise visits in Tallapoosa, Georgia and our factory retail service Belleview, Florida.
As a key member of the customer service team at United Safety Apparatus, Inc., you will be responsible for delivering timely, exceptional support by actively listening, responding, and following up to customer inquiries and concerns. This role includes helping each customer through their decision making process, resolving issues, building enjoyable relationships, and providing accurate product knowledge and information about our products and services.
Responsibilities
- Serve as the initial point of contact for customer inquiries and issues, responding professionally and attentively.
- Identify and resolve customer concerns, ensuring their total happiness and exceeding expectations.
- Develop in-depth product knowledge and provide accurate information to customers.
- Assist customers with order processing, shipment tracking, and returns or exchanges.
- Maintain accurate records of customer interactions and inquiries through our Salesforce system and database.
- Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
- Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
- Identify customer inquiry trends and provide feedback for process improvement.
- Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
- Reward every customer contact as if it is your only contact for the day
Experience
- Exceptional customer service skills with a strong focus on customer satisfaction.
- Attention to detail and accuracy.
- Empathy, patience, and a positive attitude.
- Excellent communication and interpersonal abilities.
- Problem-solving skills and the ability to resolve customer issues.
- Proficiency in using relevant computer systems and software.
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Professional development assistance
- Vision insurance
Work Location: In person
