Job Summary - Why you’ll love this position
Staff Development Trainer
License Office Bureau
Department of Revenue
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
The Motor Vehicle and Driver License Office Division, License Office Bureau, is seeking a Staff Development Trainer to deliver predesigned and/or customized instructional programs and training course material to contract license offices across the state. This trainer will conduct in-person and virtual training sessions across Missouri to train license offices employees how to process both motor vehicle and driver license transactions.
Responsibilities - What you’ll do
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This description may not include all the duties, knowledge, skills, or abilities associated with this title.
- Present training on motor vehicle and driver license transactional processing as well as management duties such as deposits, and other topics as the need arises
- Develop new training material to align with the organization’s initiatives
- Assist in the planning process for monthly training schedules
- In-State Travel required – approximately 80% of the time
- Overnight stays required, sometimes for several days at a time
- Assisting the Motor Vehicle and Driver’s License Bureau’s Walk-in areas during peak times (located in Jefferson City, MO)
CORE COMPETENCIES NEEDED:
- Creative Thinking
- Computer Literacy
- Teamwork
- Excellent Customer Service
- Initiative
- Attention to Detail
- Excellent Verbal and Written Communication
- Learning and Development
Qualifications - All you need for success
QUALIFICATIONS:
- 5-7 years of relevant customer service experience
- Knowledge and understanding of Motor Vehicle/Marine titling and registration policies and procedures.
- Knowledge and understanding of Driver License policies and procedures.
- Professional or technical experience in a license office.
- Considerable knowledge of the principles and techniques of effective management, supervision and organization.
- Working knowledge and understanding of license office operations.
- Must have the ability to communicate clearly and concisely in writing and when speaking.
- Work collaboratively with contractors, DOR team members, and the citizens of Missouri.
- Able to assess, evaluate and appropriately coach license office staff.
- Hold and maintain a valid Driver License.
- Physically able to stand or sit for long periods, drive long distances and lift at least 50 lbs.
Job Details - More reasons to love this position
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources office at (573) 751-1291.
The State of Missouri is an equal opportunity employer.
The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.
