Job Title: Service Line Director
Reports To: Vice President of Operations & Performance Management
Location: Hybrid - Within an approved employment state
FLSA Classification: Salary/Exempt
Position Summary
The Service Line Manager serves as the business unit leader for an assigned affordable housing service line, with full accountability for revenue growth, gross margin performance, client retention, regulatory compliance, and operational excellence.
This role owns financial results and delivery performance across a portfolio of engagements. Success is measured by achieving or exceeding revenue and margin targets, maintaining strong client retention, and ensuring all contracts meet established quality and compliance standards.
The Service Line Manager leads Project Managers and delivery teams, enforces financial and operational discipline, safeguards audit readiness (HCV, LIHTC, PIH, SEMAP, HQS/NSPIRE), and represents the firm in high-visibility, politically sensitive environments.
Key Responsibilities
Financial & P&L Ownership
-
Own revenue, gross margin, and profitability targets
-
Ensure pricing integrity, scope control, and labor optimization
-
Forecast revenue, capacity, and staffing needs
-
Identify and mitigate margin risks
-
Partner with Finance and Executive Leadership on performance reporting
Delivery Governance
-
Hold Project Managers accountable for contract performance, budgets, timelines, and quality
-
Standardize workflows and compliance controls
-
Monitor portfolio health and intervene on financial, legal, or reputational risks
-
Maintain audit readiness across all engagements
Client Stewardship
-
Serve as senior representative in executive and Board-level settings
-
Build trusted, institutional client relationships
-
Protect contract stability, renewal positioning, and long-term revenue
-
Identify account expansion opportunities
-
Escalate enterprise-level risks appropriately
Team Leadership
-
Lead, coach, and evaluate Project Managers against financial and delivery outcomes
-
Address underperformance decisively
-
Build bench strength and succession readiness
-
Model accountability, ownership, and disciplined execution
Administrative Responsibilities
-
Manage service line documentation, reporting, and compliance records with accuracy and timeliness.
-
Oversee workload distribution, scheduling, and administrative coordination for Project Managers.
-
Maintain budgets, contracts, and invoicing workflows in collaboration with Finance.
-
Ensure timely completion of internal requirements such as timesheets, updates, and data entry.
-
Support onboarding and administrative for new team members.
Strategic Growth
-
Drive scalable improvements to productivity and margin performance
-
Champion systems and process innovation
-
Align service line execution with enterprise strategy
Required Qualifications
-
Bachelor’s degree required (Master’s preferred) or equivalent executive-level experience
-
10+ years in affordable housing administration (HUD – HCV/PBV, Public Housing, PIH, LIHTC, PBRA, SEMAP)
-
5+ years managing managers or senior leaders
-
Experience overseeing large or complex portfolios (1,000+ vouchers or multi-site operations preferred)
-
Direct P&L or budget accountability required
-
Experience presenting to Executive Directors, Boards, or public stakeholders preferred
Preferred Certifications
-
Affordable Housing certifications (HCV, LIHTC, PIH, SEMAP, etc.)
-
Project Management certification (PMP or CAPM)
-
Continuing professional development in leadership, financial management, operations, or compliance
Core Competencies
-
Executive Leadership: Makes confident decisions, addresses underperformance.
-
Financial Acumen: Understands revenue drivers, margins, utilization, and forecasting.
-
Regulatory Expertise: Deep knowledge of HUD and affordable housing compliance environments.
-
Executive Presence: Effective in Board-level and politically sensitive settings.
-
Operational Discipline: Builds scalable systems and enforces performance standards.
-
Adaptability: Performs under pressure in complex, public-facing environments.
Travel Requirements
Travel 50-80% as projects entail.
Core Values Alignment
Every role requires Core Values alignment to find success at AMA Consulting Group.
Integrity • Highest ethical standards in all our actions • Building a foundation of trust with our clients and our team • Demonstrating reliability and Credibility in every aspect of our work • Maintaining honesty and trust
Ownership • Taking responsibility and accountability for our actions • Being custodians of our collective success with care and determination • Recommitting to our goals and responsibilities with every challenge
Results Driven • Making empowered decisions that drive positive impactful solutions. • Keeping the success of our clients as the primary goal • Stretching the limitations of what is possible.
Service Excellence • Striving to exceed expectations in every interaction. • Going the extra mile by choice, not obligation • Creating positive lasting impressions and meaningful outcomes
Equal Employment Opportunity Statement:
AMA Consulting Group is an Equal Employment Opportunity employer. We are committed to providing a work environment free from discrimination and harassment. We ensure equal opportunity for all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, or genetic information.
If you require accommodation to apply for a position, please contact our HR department at [email protected].
Please note that this job description isn't intended to cover every task or responsibility that might arise. Additional duties may be assigned as needed to support the evolving needs of the organization.
