Full-Time
If you enjoy helping customers, thrive in a fast-paced environment, and take pride in delivering outstanding service, this is an opportunity to build a rewarding career with one of the region's leading ready mix concrete producers.
IMI is seeking an Inside Sales Representative to serve as the primary point of contact for customers placing concrete orders, requesting pricing, and coordinating deliveries. In this role, you'll work closely with customers, dispatch, plant managers, and drivers to ensure every order is accurate, on time, and delivered with exceptional service.
✔ Stable, full-time career with an established industry leader
✔ Fast-paced work where every day is different
✔ Build lasting relationships with contractors and customers
✔ Work closely with plant operations, dispatch, and sales teams
✔ Opportunities for career growth and advancement
✔ Comprehensive training on products, systems, and the ready mix concrete industry
✔ Safety-first culture
As an Inside Sales Representative, you'll help customers receive the right products at the right time while supporting efficient plant operations and outstanding customer service.
Responsibilities include:
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Answer a high volume of inbound customer calls
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Process concrete orders accurately and efficiently
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Provide pricing information for cash (COD) customers
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Recommend products and value-added solutions based on customer needs
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Schedule orders and coordinate deliveries
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Communicate with plant managers regarding production schedules and material availability
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Assist drivers with routing and delivery information when needed
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Update order changes quickly and accurately within the dispatch system
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Maintain detailed customer records and order accuracy
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Build strong relationships with customers through responsive, professional service
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Work closely with dispatch, operations, and management to ensure customer commitments are met
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Support additional customer service and sales initiatives as assigned
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High School Diploma or GED
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Strong customer service and communication skills
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Excellent phone etiquette and active listening skills
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Strong attention to detail and organizational skills
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Ability to multitask and prioritize in a fast-paced environment
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Strong problem-solving and critical thinking skills
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Computer proficiency with Microsoft Office and Google Workspace
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Ability to learn new software systems quickly
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Professional demeanor with both internal and external customers
Experience in one or more of the following:
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Inside Sales
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Customer Service
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Construction Materials
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Ready Mix Concrete
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Building Materials
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Dispatch
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Order Entry
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Logistics
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Call Center
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Sales Support
Additional qualifications:
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Bilingual (Spanish/English)
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Knowledge of local geography or mapping software
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Previous concrete or construction industry experience
No concrete industry experience? That's okay. We're willing to train motivated individuals who have strong customer service skills and a desire to learn our products and industry.
At IMI, our customers depend on us to help keep construction projects moving safely and efficiently. As an Inside Sales Representative, you'll play a vital role in coordinating orders, supporting operations, and providing the level of service that keeps customers coming back.
If you enjoy solving problems, building relationships, and working as part of a collaborative team, you'll find opportunities to grow your career here.
If you're ready to build a career where your communication skills, attention to detail, and commitment to customer service make a real impact every day, we'd love to hear from you.
Apply today and become part of the team helping build stronger communities across Kentucky.
