Job Overview
The Food & Beverage Supervisor is responsible for overseeing the front-of-house (FOH) operations within our establishment, ensuring exceptional service and a seamless dining experience for our guests. This role includes working direct labor shifts (Bartending and serving both in the Restaurant and Event Center), managing the FOH schedule, ordering alcohol, hiring and training FOH employees, processing payroll, and working and supervising the Event Center banquets.
Company Core Values:
- We are a performance driven company that exceeds our objectives
- We deliver superior quality and service every day
- We operate with a sense of urgency and discipline
- We keep our word and do what is right
- We succeed through teamwork and professional development
- We recognize excellence and celebrate success
- We are leaders in the communities we serve
Key Responsibilities:
1. Scheduling:
- Maintain the FOH work schedule to ensure adequate staffing levels following the companies labor metrics.
- Monitor attendance and adjust schedules as necessary to accommodate operational needs.
2. Alcohol Inventory Management:
- Order and manage inventory of alcoholic beverages to ensure proper stock levels.
- Ensure all alcoholic beverages have a recipe card in Cogswell.
3. Hiring & Training:
- Recruit, interview, and hire FOH employees to build a strong team.
- Implement comprehensive training programs for new staff, focusing on service standards, product knowledge, and compliance with health and safety regulations.
4. Support & Supervision:
- Provide guidance and support to FOH staff during service hours to ensure high-quality service delivery.
- Address guest inquiries and complaints promptly, striving for positive resolutions.
5. Payroll Management:
- Process payroll for FOH employees, ensuring accuracy and compliance with company policies.
- Maintain records of employee hours and attendance for payroll submission.
6. Event Center Oversight:
- Supervise the planning and execution of banquets and events held in the Event Center.
- Collaborate with the Sales Team, BQT Staff and Executive Chef to ensure all customer requirements are met and the service is executed smoothly.
Qualifications
- High school diploma or equivalent; degree in Hospitality Management or related field preferred.
- Minimum of 2 years of experience in a supervisory role within the food and beverage industry.
- Strong knowledge of food and beverage services, including alcohol regulations and inventory management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Proficiency in point-of-sales (POS) systems and payroll software.
Certificates and Licenses:
- Serve Safe Certified
- TIPS Certified
Physical demands and work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the tasks. While performing the duties of this position, the employee is regularly required to stand the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is regularly required to stand, walk; sit; stoop; bend; shake, stir, and pour; and reach with hands and arms. The employee must occasionally lift or move at 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly exposed to sharp objects, slippery floors, smoke, steam, high temperatures, humidity, and extreme cold. The employee typically encounters water, sanitation solutions, meat products, poultry products, seafood, and products. The employee is frequently required to wash their hands. The noise level in the work environment is usually moderate to high.
Pay: $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
