Primary Responsibilities:
The Service Advisor is expected to:
- Positively represent the dealership and demonstrate outstanding customer service and problem-solving skills.
- Protect the legal, financial and moral well being of the dealership;
- Be a support system to Service Manager to achieve maximum production and expense control;
- Seek ways to improve business operations efficiencies and customer service.
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Primary Duties:
Ensure maximum production and customer service.
- Monitor repair order processes to maintain proper function of the service department.
- Oversee communication between company personnel and customers to ensure accurate documenting and procedures are performed in a timely manner.
- Communicate with customers regarding time expectations and gather contact information for follow up.
- Ensure a positive relationship between dealership, customers, and manufacturer.
- Maintain current product knowledge and train supporting staff on proper usage.
- Ensure clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
- Follow manufacturer policies and procedures.
Operate with integrity.
- Demand the highest ethical standards from self and others.
- Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
- Resolve customer complaints and adjustments.
Job Qualifications:
- 2+ years of progressive experience in auto service is a plus
- Outstanding verbal and written communication skills
- Hands-on, team oriented committed to business improvement processes
- Strong problem solving capabilities
- Ability to manage multiple priorities
- Must be insurable with a valid in state driver’s license.
Physical Requirements:
- Work performed in an office and shop settings.
- Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.
- Required to lift up to a minimum of 20 lbs.
- Regularly required to sit, stand, bend, reach, and move about facilities.
Job Type: Full-time
Pay: $6,000.00 - $12,000.00 per month
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Automotive service: 1 year (Preferred)
Language:
License/Certification:
- Driver's License (Required)
Work Location: In person
