Working Hours/Days: Monday - Friday: 6:30A-4:30P After-hours call is rotational based Overview:
POSITION SUMMARY:
This Field Service Supervisor position is accountable for the dispatch, efficiency and discipline of all field technicians assigned to her or him. This person must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.
Basic Duties:
The Field Service Supervisor is responsible for all field service activity in their territory. Responsibilities include but not limited to the following.
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Promote safe work practices, conduct safety inspections on fleet vehicles and adhere to current company safety policies and procedures
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Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
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Exemplify our Corporate Values consisting of Safety, Honesty, Humility, Integrity, Teamwork and Compassion
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Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
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Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
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Manage service, repair and reconditioning of machines and components in the field.
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Manage field service customer communications
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Manage the work order process from opening jobs through job invoicing
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Develop quotes for complex jobs and quote approvals
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Effectively manage all Work In Progress (WIP) and technician labor
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Conduct semi-annual performance reviews for all direct reports
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Ensure operations conform to industry and company performance metrics and benchmarks
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Occasionally participate in sales calls with Sales Reps.
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Partner with facility in-house Service Department
Qualifications:
EDUCATION/QUALIFICATION/EXPERIENCE:
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5 years experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degree
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Minimum of at least two years demonstrated previous management and/or leadership experience
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Advanced user of all Microsoft Office products to include Excel
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Working knowledge of Caterpillar programs, DBSi, SIMS 2 and PSEL a plus
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Working knowledge of DSI dispatch system a plus
Skills and Abilities:
Equal Opportunity Employer M/F/Disabled/Vets
PM16
Posted Min: USD $75,000.00/Yr. Posted Max: USD $85,000.00/Yr. Physical Requirements/Working Conditions:
PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
Place cooresponding letter next to each category. “C” Constantly (6-8 hrs/day)
“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.
NA
Climbing
o
Stooping
o
Kneeling
o
Crouching
NA
Crawling
o
Reaching
o
Standing
f
Sitting
f
Walking
o
Grasping
o
Repetitive Motion
f
Keyboarding
NA
Pulling
o
Lifting
NA
Pushing
o
Up to 25 lbs.
o
Up to 25 lbs.
o
Up to 25 lbs.
NA
26-50 lbs.
NA
26-50 lbs.
NA
26-50 lbs.
NA
Over 50 lbs
NA
Over 50 lbs.
NA
Over 50 lbs.
Subject to both inside and outside conditions
