Job Description:
Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.
Responsibilities:
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Handle inbound and outbound calls in a professional and courteous manner.
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Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
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Taking messages for Providers.
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Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
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Making audit calls.
Requirements:
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High school diploma or equivalent.
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Proven customer service experience in a call center environment, preferably in healthcare preferred
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Excellent communication skills, both verbal and written.
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Ability to multitask, prioritize, and manage time effectively.
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Bilingual proficiency (English and Portuguese).
We Offer:
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Competitive compensation package.
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Comprehensive benefits including health insurance, retirement plans, and paid time off.
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Supportive work culture focused on professional development and continuing education.
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Opportunity to work in a growing field with a focus on improving patient outcomes.
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Two (2) weeks paid training.
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Uniforms provided.
Working Hours:
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Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Commensurate with experience
Expected hours: 37.5 per week
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Health insurance
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Life insurance
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Paid sick time
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Paid time off
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Vision insurance
Schedule:
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Evening shift
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Monday to Friday
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Weekends as needed
Experience:
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Customer service: 1 year (Preferred)
Ability to Commute:
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Essex County, NJ (Preferred)
