Job # EEP26403
Job Title Field Service Support Engineer
Office Location Brookshire, TX
Business Function/Department Power Electronic Systems / Quality & EHS
Sales Territory, if applicable
General Role Description
Provide warranty engineering, including technical and parts support, for the Company’s technical services
Role Accountabilities
- Evaluate and process warranty requests, replacements, and claims, expediting as necessary
- Provide technical guidance and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
- Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
- Track monthly warranty costs for assigned business unit and report to manager
- Prepare and issue Service Advices for trouble shooting to clients and technical services field engineers
- Maintain current safety qualifications and comply with company and client safety requirements
- Resolve supplier product failures in a timely and cost- effective manner
- Respond to client issues outside of standard business hours when necessary
- Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable
General Employee Accountabilities
- Bring full effort to bear on tasks assigned by manager
- Give manager best advice
- Give earliest notice when work cannot be delivered as specified
- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
- Comply with all Company policies, practices, and procedures and all regulations and laws
- Recommend viable improvements proactively
- Ensure effective utilization of business tools and processes
