The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.
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Daily Operations: Balance the daily business for the store including cash and check deposits and reports verifying amounts.
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Transaction Management: Process all sales invoices, repair invoices and customer layaway and special orders.
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Customer FollowUp: Follow up on repair invoices for vendor pricing, customer pricing and customer delivery dates. Coordinate customers pick up of repairs, special orders and layaways.
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Issue Resolution: Assist in resolution of customer issues as they arise.
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Showroom Assistance: Assist in the showroom with customers as needed and keep the showroom presentable at all times.
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Administrative Support: Prepare and process customer credit applications, maintain daily transaction logs, and assist with answering phones.
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Sales Support: Provide support for the sales team by calling customers and stocking inventory when new merchandise arrives.
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Additional Tasks: Assist with complimentary jewelry cleaning, gift wrapping, and any other related duties or special projects as assigned or requested.
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Customer Focused: High energy and a strong commitment to customer satisfaction.
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Communication Skills: Excellent written and verbal communication skills required.
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Attention to Detail: Strong attention to detail and follow up skills.
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ProblemSolving: Strong problemsolving and interpersonal skills.
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Technical Skills: Proficient in using computers and related software.
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Multitasking: Ability to handle multiple tasks efficiently.
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Attitude: Positive attitude, selfstarter with solid time management skills.
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This is a fulltime position
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May require occasional overtime, especially around the holidays and quarterly shows.
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
About KMA Sunbelt Trading Corporation: Founded by Keith Leclerc in 1983, International Diamond Center (IDC) began as a jewelry wholesaler, supplying diamonds to over 500 stores nationwide. With decades of industry experience, IDC offers the public direct access to premium, hand-selected diamonds at exceptional prices by cutting out the middleman. Our risk-free shopping experience includes lifetime upgrades, money-back guarantees, and the best warranties in the industry. We are proud to carry top designer brands at unbeatable prices. Our mission is to make buying a diamond exciting and empowering. Visit one of our 11 showrooms or shop online at ShopIDC.com.
