CLINIC DIRECTOR – TRIBECA, NY
Evolve Med Spa is seeking an enthusiastic, results-driven Clinic Director to lead our Tribeca location. This individual will oversee clinic operations, drive sales performance, develop a high-performing team, and ensure every client receives an exceptional experience.
The ideal candidate is a strong leader with experience managing teams, achieving business goals, and creating a positive, client-focused environment.
Reports to: Regional Director
ABOUT EVOLVE MED SPA
Evolve Med Spa is a trusted destination for facial, body, and injectable treatments. We provide high-quality medical aesthetic services in a boutique environment centered on personalized care and exceptional client experiences.
Our core values are:
- Accountability: Take ownership and act with honesty and integrity.
- Teamwork: Listen, collaborate, and treat others with respect.
- Impact: Meet goals and identify opportunities for growth.
- Curiosity: Continue learning and seek better solutions.
- Passion: Inspire others and remain committed to success.
KEY RESPONSIBILITIES
Sales and Business Performance:
- Lead the clinic’s sales efforts and achieve monthly revenue and performance goals.
- Coach the team on consultations, client conversion, service recommendations, and retail sales.
- Monitor clinic performance, budgets, payroll, expenses, and profitability.
- Identify opportunities to grow the clinic’s client base and revenue.
Team Leadership:
- Recruit, train, coach, and retain a high-performing team.
- Provide regular feedback and address performance concerns fairly and professionally.
- Maintain a positive, collaborative, and productive work environment.
- Ensure team members follow all company policies, procedures, and professional standards.
Clinic Operations:
- Oversee scheduling, cash handling, payroll, inventory, reporting, and daily administrative functions.
- Ensure client records, payments, refunds, and confidential information are handled accurately and securely.
- Maintain appropriate inventory levels for clinical supplies and retail products.
- Ensure the clinic is clean, organized, properly maintained, and secured each day.
Client Experience and Compliance:
- Ensure every client receives attentive, personalized, and exceptional service.
- Resolve client concerns promptly, professionally, and fairly.
- Ensure providers follow clinical policies, treatment protocols, and documentation requirements.
- Maintain compliance with company standards, local health regulations, and licensing requirements.
QUALIFICATIONS:
- Bachelor’s degree in business or a related field preferred; equivalent experience will be considered.
- Three to four years of experience in medical aesthetics, hospitality, luxury retail, wellness, or another service-focused industry.
- At least one to two years of sales and supervisory experience.
- Proven ability to lead a team and achieve sales and business goals.
- Strong communication, customer service, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional, dependable, and detail-oriented.
COMPENSATION AND BENEFITS:
- Competitive Salary compensation.
- Monthly performance-based bonus opportunities.
- Health, dental, and vision insurance.
- 401(k) options.
- Paid vacation, sick, and personal time.
- Employee discounts on products and treatments.
