We're one of the fastest-growing companies in the beauty lifestyle industry and are seeking a driven, results-oriented Store Manager to lead one of our high-performing centers.
If you're passionate about developing people, driving sales, creating exceptional guest experiences, and leading a winning team, we'd love to meet you.
What We're Looking For
- You must be both a sales leader and a people leader.
- Proven success driving sales and business performance.
- Experience leading, coaching, and developing high-performing teams.
- Ability to hold both Sales Associates and Service Providers accountable to individual and center sales goals and performance metrics.
- Availability to work a flexible schedule, including evenings and weekends as business needs require.
Position Summary
As Store Manager, you will oversee all aspects of daily center operations with a primary focus on sales growth, operational excellence, team development, and delivering an exceptional guest experience. This is a hands-on leadership role, with approximately 80% of your time spent on the floor coaching your team, supporting guests, and driving business results.
Job Responsibilities
- Drive center sales and consistently achieve or exceed revenue, membership, retail, productivity, and guest retention goals.
- Hold Sales Associates and Service Providers accountable for individual and team sales metrics through coaching, performance management, and recognition.
- Recruit, hire, onboard, train, coach, develop, and retain top-performing team members.
- Maintain appropriate staffing levels to support business needs and guest demand.
- Develop and maintain a strong bench of future leaders and top talent through succession planning and ongoing recruiting.
- Build relationships with trade colleges, and community organizations to create a consistent pipeline of qualified candidates.
- Attend career fairs, trade school events, recruiting events, and community outreach opportunities to attract top talent.
- Create a positive, high-performance culture that emphasizes accountability, teamwork, and continuous improvement.
- Coach associates using key performance indicators (KPIs) to improve memberships, retail sales, pre-booking, productivity, and guest experience.
- Analyze business performance and develop action plans to improve sales, labor, and operational results.
- Execute company systems, operational standards, and brand expectations.
- Manage payroll, scheduling, inventory, reporting, and other administrative responsibilities.
- Utilize Microsoft Excel, Word, and PowerPoint to analyze trends and communicate business results.
- Organize local marketing initiatives and community partnerships to drive brand awareness and business growth.
Qualifications
- Passion for sales, leadership, and developing people.
- Proven leadership experience in retail, hospitality, wellness, spa, salon, or another customer-focused business.
- Demonstrated success building, coaching, and motivating high-performing teams.
- Strong business acumen with experience driving sales growth and operational excellence.
- Proven ability to hold teams accountable while creating a positive, engaging work environment.
- Excellent communication, coaching, conflict resolution, and problem-solving skills.
- Ability to prioritize multiple responsibilities and adapt in a fast-paced environment.
- Proficiency with Microsoft Office (Excel, Word, and PowerPoint).
- Bachelor's degree preferred.
- Experience with Zenoti or similar POS/scheduling software is a plus.
Schedule Requirements
- Flexible availability to support business needs, including mornings, evenings, and holidays.
- Managers are expected to work a minimum of two Saturdays or Sundays per month based on business needs and staffing requirements.
Job Type: Full-time
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- management: 1 year (Required)
- Customer Service: 1 year (Required)
Work Location: In person
