Service Technician
The Service Technician is responsible for performing repairs, service, updates, and customization of Extreme Trailers based on the customer’s request. The Service Technician will work in collaboration with the Senior Repair Technician and Service Manager to ensure the repair job is completed to the full satisfaction of the customer.
Job tasks
- Takes ownership of the repair job assigned to them with the aim of maintaining exceptional service quality in the repair, modification, and customization of Extreme Trailers.
- Works to develop a working knowledge of Extreme Trailers products, repair techniques, and options for customization.
- Works to learn and understand each element of the trailers and their components including plumbing, electrical, and air.
- Performs service and repair duties in a timely manner while maintaining Extreme Trailers quality standards.
- Takes direction from the Senior Repair Technician and Service Manager regarding the work to be completed, participating in a walkthrough of the unit as needed.
- Assists in inspecting the trailer at drop-off to identify common problems with that model, outstanding recalls, or other issues not identified by the customer.
- Works with Manager/Leads to conduct delivery walkthrough with the customer upon job completion and pick-up, to ensure the customer’s satisfaction.
- Maintains a neat and organized workspace.
- Help to document details of service work they perform, hours spent on the job, as well as parts and materials used.
- Conducts final inspection of the unit upon completion to confirm all work is completed and ensures the unit is cleaned inside and out before the QC conducts the final validation.
- Stays current on industry trends and Extreme Trailers production and quality standards.
- Follows all safety rules and regulations and instructs service technicians to do the same.
- Maintains basic computer skills, including a basic understanding of the ERP system
- Performs other duties as assigned.
Necessary Skills and Abilities
· Strong mechanical aptitude with the ability to understand and effectively communicate technical issues to technical and non-technical people.
· Willingness to develop and maintain knowledge of Extreme Trailers production process and quality standards
· Demonstrated ability to perform repairs on a variety of Extreme Trailers units.
· Ability to read and interpret technical manuals, drawings, blueprints, etc.
· Strong customer service skills with the ability to develop and maintain strong customer relationships.
· Demonstrated ability to use hand tools, power tools, and diagnostic equipment appropriate to the job.
· Self-directed, detail oriented, and organized.
· Able to work under pressure and manage stress in a constructive way.
· Ability to remain calm and professional in difficult situations, using sound judgement to respond to and resolve customer complaints.
· Team oriented and professional.
· Excellent communication skills, both verbal and written.
Extreme Trailers LLC. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay: From $25.95 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
