Inside Sales Representative / Customer Service CoordinatorSandia Summit Auto Detailing
Location: Remote
Schedule: Tuesday–Saturday, 9:00 AM–5:00 PM Mountain Time (40 hours/week)
Reports To: Ashton Tarin, Owner
About Us
Sandia Summit Auto Detailing is one of New Mexico's fastest-growing mobile detailing companies. We specialize in premium interior detailing, paint correction, ceramic coatings, fleet services, and vehicle protection solutions. Our mission is simple: deliver an exceptional customer experience and unmatched quality while building long-term relationships with our clients.
We're looking for a motivated, energetic, and highly organized Inside Sales Representative / Customer Service Coordinator to become the first point of contact for our customers. This role is responsible for converting inbound leads into booked appointments, maintaining customer satisfaction, and helping grow our fleet and commercial accounts through outbound prospecting.
Key ResponsibilitiesInbound Sales & Lead Conversion
- Answer inbound phone calls, text messages, and web inquiries.
- Qualify leads and recommend appropriate detailing services.
- Provide pricing information and service recommendations.
- Convert leads into scheduled appointments.
- Schedule jobs inside Go HighLevel CRM.
- Coordinate technician schedules and route appointments efficiently.
- Follow company sales scripts and SOPs while maintaining a natural conversation style.
Customer Service & Client Communication
- Serve as the communication bridge between customers and technicians.
- Handle appointment changes, customer concerns, and scheduling conflicts.
- Follow up with customers after service completion.
- Encourage Google reviews and repeat bookings.
- Maintain excellent customer satisfaction standards.
Fleet & Commercial Account Development
- Research and identify local fleet and commercial prospects.
- Perform outbound cold calling and follow-up campaigns.
- Build and maintain a pipeline of fleet opportunities.
- Schedule appointments for larger commercial opportunities.
- Track all prospecting activities within Go HighLevel.
CRM & Administrative Support
- Maintain accurate customer records.
- Update lead statuses and booking information.
- Follow all SOPs for booking, communication, and data entry.
- Identify trends in customer objections and lost opportunities.
- Assist with additional administrative tasks as assigned.
QualificationsRequired
- Minimum 3 years of inside sales, customer service, or appointment-setting experience.
- Strong verbal and written English skills.
- Comfortable handling inbound and outbound phone calls.
- Excellent organization and time-management skills.
- Ability to work independently in a remote environment.
- Strong computer and CRM skills.
- Experience working with U.S.-based customers.
Preferred
- Experience in automotive, home service, cleaning, or service-based industries.
- Experience using Go HighLevel CRM.
- Prior cold-calling and prospecting experience.
- Experience handling Google Ads-generated leads.
Success Metrics
Within the first 90 days, you will:
- Handle 100% of inbound leads independently.
- Maintain a high booking conversion rate.
- Ensure zero missed leads.
- Complete customer follow-up calls consistently.
- Build and maintain an active fleet prospecting pipeline.
- Generate qualified commercial account opportunities.
- Reduce owner involvement in day-to-day scheduling and lead management.
What We Offer
- Long-term, full-time remote opportunity.
- Structured training and SOPs.
- Growth opportunities as the company expands.
- Performance-based bonus opportunities.
- Direct mentorship from the business owner.
- Opportunity to play a major role in scaling a rapidly growing company.
Ideal Candidate
You thrive on talking to people, solving problems, and closing opportunities. You're proactive, dependable, organized, and take ownership of your work. You understand that every phone call is an opportunity to create an exceptional customer experience and help grow the business.
If that sounds like you, we'd love to hear from you.
How to Apply
To be considered for this position, please submit the following:
Required Application Materials
- Current Resume
- Phone Number
- A brief video introduction (maximum 3 minutes)
In Your Video, Please Cover:
- Your professional background and relevant qualifications.
- Why you are interested in joining Sandia Summit Auto Detailing.
- A few interests or hobbies you enjoy outside of work.
Important: Applications submitted without a video introduction will not be considered.
We are looking for someone who is confident on the phone, personable, professional, and excited to grow with a fast-moving company. Your video is an opportunity to help us get to know you beyond your resume.
We look forward to meeting you!
Pay: $37,000.00 - $57,622.13 per year
Work Location: Remote
